OPS - IT Support

University of Florida is hiring a OPS - IT Support. The role provides walk-in, ticket, email, and remote technical support for faculty, staff, students, and visitors across Windows, macOS, and Ubuntu systems. This position also supports classroom A/V equipment, Microsoft 365 tools, and departmental automation and web systems.

• Troubleshoot computers, software, printers, accounts, networks, and mobile devices across Windows, macOS, and Ubuntu Linux.
• Support classroom and conference-room technology, including Crestron systems, projectors, and Apple TV devices.
• Assist users with Microsoft 365 services such as Outlook, Teams, SharePoint, One Drive, and Exchange.
• Manage user accounts and devices through Active Directory, Microsoft 365, and SCCM.
• Build and maintain automated processes using Power Automate, Microsoft Forms, and SharePoint lists.
• Maintain departmental websites and applications using HTML, CSS, PHP, SQL, and related tools.
• Document security incidents and coordinate with UF security staff on affected equipment.
• Experience providing customer-facing technical support with working knowledge of Windows, macOS, and Linux.
• Pay ranges from $20 to $25 per hour.