Claims Analyst II​/III – Residential Property

Responsibilities

• Provides exceptional service to Harbor Claims external and internal customers
• Utilizes tact, diplomacy and professional communication skills to positively represent Harbor Claims in telephone and email contacts
• Appropriately and correctly responds via telephone and email interactions to a wide range of policyholders’, agents’ and third party representatives’ claims
• Successfully coordinates with field adjusters and provides professional and responsive assistance and follow-up inquiries on pending claims
• Requests, obtains, reviews, and evaluates outside experts’ opinions
• Investigates claims; analyzes claims information to determine appropriate settlement
• Communicates with claimants regarding settlement and effectively negotiates
• Maintains exceptionally thorough, accurate claims files in compliance with governmental regulations and Company standards
• Reviews assigned files for subrogation potential

• Four or more years of residential property (1st party) experience or equivalent
• Must hold a current 6-20 Claims Adjuster or equivalent (for other applicable states) license, as required by job opening.

Demonstrates expertise in claims investigation, negotiation, and customer service within the residential property insurance sector, ensuring compliance with regulations and maintaining accurate claims documentation.