Lead Coordinator

Overview

Join Our Team at The Masters Lawn and Pest! For over 20 years, The Master's Lawn and Pest has proudly served homes and businesses with expert lawn and landscape services. Our team of certified, experienced professionals is passionate about creating and maintaining beautiful outdoor spaces, from routine lawn care to full-scale landscaping projects. We’re committed to delivering exceptional service to our clients and cultivating a positive, growth-focused environment for our team members.

The Lead Coordinator is a dual-role position combining operations coordination with team leadership. Under the direction of the operations manager, this role manages scheduling, materials, client communication, efficiency tracking, and billing, while serving as the primary lead for all coordinators and customer service representatives. The Lead Coordinator is also responsible for training and onboarding new hires, standardizing processes, and acting as the central point of contact for department leads.

• Manage daily operations including scheduling, routing, materials, client communication, efficiency tracking, and billing for irrigation and lighting services
• Oversee job scheduling and rescheduling, ensuring efficient routing, accurate time tracking, and clear communication of start dates, timelines, and changes
• Maintain consistent communication with clients from project approval through completion and support resolution of client concerns to ensure satisfaction
• Communicate daily with field teams to keep projects on schedule and priorities aligned
• Track man-hours, calculate and verify departmental efficiency, and identify trends and improvement opportunities
• Ensure efficiency reporting is completed prior to department meetings
• Oversee accurate and timely billing, including new client setup, proper service documentation, cancellation of discontinued services, and completion of weekly billing by end of day Monday
• Serve as the lead and primary point of contact for all coordinators and department leads
• Train, onboard, and mentor new coordinators and customer service representatives while establishing, documenting, and enforcing standard operating procedures and best practices
• Provide guidance, support, and problem resolution for coordinators
• Act as the central communication hub between the Operations Manager, coordinators, field leads, and sales teams
• Lead by example with professionalism, accountability, proactive leadership, and a customer-focused mindset

• Proven experience in project coordination, operations, or service management
• Leadership or supervisory experience preferred
• Strong training, coaching, and communication skills
• Exceptional organizational and problem-solving abilities
• Ability to manage priorities in a fast-paced environment
• Experience with scheduling, billing, and service management software preferred

• 2–5 years of experience in a service-based industry
• Minimum of 1 year of lead or supervisory experience
• Proficiency with technology, including Google Workspace and Microsoft Office
• Experience with CRM systems;
  Aspire experience preferred

• Competitive salary with quarterly incentive and profit-sharing opportunities
• Paid time off (PTO) and paid holidays
• Health Insurance
• IRA with 3% company match
• Life insurance
• Opportunities for professional growth and advancement
• Ongoing training and development
• Quarterly team-building events and a supportive, team-oriented culture

This job description is intended to outline the general responsibilities and qualifications for the role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned as needed to meet the goals of the company.