Image Review Specialist

About us:

In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29).

Once completed, the project will include three toll‑free general‑purpose lanes in each direction and two express lanes in each direction with a state‑of‑the‑art open‑road electronic toll collection system. Expanded transit service, park‑and‑ride lots and interchange enhancements will further improve travel along I‑66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public‑private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement.

With a diverse group of professionals working in a fast‑paced environment, we achieve milestones constantly. And if that didn’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

About the Role:

The Image Review Supervisor is responsible for managing and overseeing Image Review staff and activities including performance monitoring, training, coaching, and motivation of staff. The Image Review Supervisor is also required to assist with month‑end preparations and producing data and reports for month‑end.

Key Responsibilities:

Department Management:

• Develop and manage staff schedules

• Training of Image Review staff

• Maintain established Image processing procedures and Training Manuals Set per/hour goals with agents and track progress

• Coach and mentor team to ensure optimal performance metric per hour is met.

• Communicate any new initiatives, changes to goals, or company news to the team promptly

• Conduct risk assessments to make sure the team is maintaining specified safety standards

• Accurately and efficiently, resolve escalations that have been assigned

• Meet regularly with management to discuss team goals, action plans, staffing, and department KPIs

• Conduct performance reviews

Operational

Activities:

• Monitor and review image movements in the queues, daily, to ensure images are queueing and loading appropriately for review.

• Support day‑to‑day operational activities and reporting tracking of key performance indicators

• Oversee, manage, and participate in the timely clearing of the Supervisor queue, Code‑Off Queue, Recon Queue, Dispute Queue, Rate Gaps, and the re‑rating of transactions

• Evaluate and investigate rejections and code‑offs performed by Image Review staff

• Work with the Development Team to communicate changes to reporting. Manage duplicate transaction validations

• Manage TSM manual review operations

• Manage DMV Error handling

• Manage Invoice processing

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• 1 to 2 years of applicable prior experience in transaction processing and/or financial reconciliation is preferred, but not required

• Toll collection background preferred but not required

Professional Qualities:

• Ability to motivate and lead team members

• Exceptional Interpersonal skills and ability to resolve conflicts

• Ability to interact with colleagues in…