Associate Director, Custodial Services

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Work type: Staff Full-Time

Location: Main Campus (Gainesville, FL)

Categories: Executive/Director/Management, Facilities Operations/Skilled Trades

Department:  - HO-HOUSING OFFICE

Classification

Title:

ASO DIR, Facilities Operations

Master’s degree in an appropriate area and four years of relevant experience; or a bachelor’s degree in an appropriate area and six years of relevant experience.

• Provide strategic oversight of custodial operations across residential facilities, aligning daily services, peak period workflows, and conference turnover with institutional priorities, service level expectations, and resource capacity
• Lead quality assurance and continuous improvement programs for custodial services, establishing inspection standards, performance metrics, and accountability measures to ensure consistent service delivery across facilities
• Direct and monitor inspection activities; evaluate data, address ongoing issues, and make informed decisions about operational changes, staff coaching, and resources
• Support high standards of cleanliness and compliance in residence halls through effective oversight, performance monitoring, commitment to continuous improvement, and collaboration with internal units
• Develop and review reports related to custodial performance, staffing, inspections, and service outcomes as needed
• Lead strategic initiatives that enhance custodial services operations, improve service delivery models, and overall efficiency
• Develops and implements strategies to improve customer experience and ease access to services and information utilizing varied methods of communication
• Collaborates with internal and external partners to coordinate, schedule, and oversee trash and recycling ensuring safe and unobstructed access managing logistics, access points, and site readiness
• Serve in an advisory role in the development and management of long-range facility planning and projects in support of institutional and divisional objectives; ensure alignment with Housing and Campus master plans
• Develops and implements training workshops for custodial leadership staff in collaboration with internal departments to support professional growth and operational effectiveness.
• Evaluate and maintain emergency preparedness plans and protocols to safeguard residents, employees, facilities, and assets in the event of emergencies or disasters aligning with departmental and University policies and procedures and divisional emergency management

• Provide strategic leadership and oversight of the departmental pest management program, ensuring implementation of Integrated Pest Management (IPM) practices, effective treatment strategies, and proactive inspection and monitoring protocols to maintain safe, compliant, and pest-free environments
• Collaborates with campus partners (e.g. Entomology and Pest Control) to provide strategies that support safe and healthy environments when specialized interventions are required

• Provide strategic oversight of inventory and asset management programs for custodial operations; analyze utilization trends, forecast demand, and authorize procurement to ensure cost-effective resource allocation and alignment with departmental financial and operational objectives
• Coordinate vendor-led demonstrations and training related to custodial equipment, products, and cleaning methods, ensuring practices align with departmental standards, safety requirements, and operational needs
• Monitor maintenance service agreements and other contractual services with external vendors

• Supervise staff including recruitment, training, performance evaluation, and professional development
• Provide leadership in establishing goals, work priorities, and outcomes
• Manage administrative functions including HR compliance, payroll approval, and performance review processes
• Responsible for budget planning, management, and oversight for areas of responsibility
• Lead the development, implementation, dissemination, and enforcement of comprehensive…