Manager, Management

Property:
Gardenview Apartments

We are looking for a dynamic Performance Manager to join our Performance Management team  role involves directing team members across assigned apartment communities, implementing policies, procedures, and practices designed to exceed budgeted financial goals and achieve operational performance objectives. Key duties include developing and executing property budgets, hiring and developing team members, resident relations, property maintenance, rent collection, reporting, resident improvement activities, and managing general leasing and renewal activities.

• Lead, manage, and hold accountable assigned communities’ Performance Management, Sales, and Service teams, directing and developing team members.
• Facilitate meetings and maintain communications/relationships with clients, vendors, and internal team members.
• Coordinate performance management functions for community renovations or new management accounts.
• Provide prompt and superior customer service to all residents, prospective residents, visitors, and vendors.
• Assist in the performance of due diligence for prospective acquisitions.
• Serve as a hiring manager—participate in interviews, hiring decisions, onboarding, and oversee direct team’s performance, including employee development and creation of training programs.
• Oversee marketing, leasing campaigns, and renewal programs as directed by company standards.
• Coordinate and manage the resolution of all resident‑related customer service issues and meet with residents to resolve issues when necessary.
• Oversee property and resident files, general leasing and renewal activities, and rent collection.
• Oversee the development of property operating budgets and strategic planning for assigned communities; monitor all purchases and expenses for cost effectiveness and budget compliance.
• Review weekly operating reports, financial statements, and payables to ensure financial performance goals are achieved; submit routine and requested reports on operational forecasts and financial performance, site appearance, property audits, and marketing or traffic related activities.
• Suggest plans and promotions involving rent increases, lease terms, and concessions, reviewing them with property managers.
• Review and approve submitted paperwork from field operations, including hours worked by team members, purchase orders, contracts, and purchase card transitions.
• Create individual development plans for team members.
• Continuously recommend, develop, and execute additional training for the Performance Management team to benefit apartment communities proactively.
• Ensure compliance with property condition and quality standards; maintain adherence to rental regulatory and contractual agreements, company policies, procedures, and governmental compliance requirements.
• Work in conjunction with the Service Manager to implement and execute a preventative maintenance program and coordinate with construction, warranty, quality assurance, and renovations departments to identify capital improvement projects and ensure proper funds are budgeted.
• Perform other related duties as required and assigned.

• High school degree or equivalent required; bachelor’s degree in Property Management, Real Estate, Business Administration, or related field preferred.
• At least 3–5 years of related property management experience with multi‑family/residential property.
• At least one year of experience leading a team.
• Strong sense of responsibility, ownership, and accountability.
• Strong knowledge of federal, state, and city regulations involving Fair Housing, health and safety policies, and other aspects of residential property management.
• Financial analysis skills and ability to manage operations within the approved annual budget.
• Detailed knowledge of the eviction process and applicable state & federal laws.
• Excellent interpersonal skills including strong verbal and written communication.
• Positive, “get the job done” attitude.
• Strong attention to detail, accuracy, organization, multitasking, planning, and time management skills.
• Strong leadership skills and ability to develop, train, and motivate others.