Director, Critical Operations

The Company

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need.

The world runs on data. Data runs on STACK.

As a leader in STACK’s Critical Operations organization, the Critical Operations Director possesses an elite level of leadership and will be responsible for maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The Critical Operations Director is responsible for all operational aspects and uptime of the data center region. The Critical Operations Director is also focused on implementation and the pursuit of operational excellence for programs related to Safety, Team, Availability, Communication, and Knowledge.

The Critical Operations Director reports to the regional VP of Critical Operations. All data center operations site teams in the region will report to the Critical Operations Director.

The Critical Operations Director is responsible for the implementation and continuous improvement of the Data Center Operations Program at their sites. They are also accountable for employee training and ensuring all staff is adequately qualified to perform their duties. Leading regular team meetings and individual 1:1 sessions is required.

The Director leads the site teams in the development and maintenance of CAPEX and OPEX budgets. They are also responsible for overseeing project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly.

• Lead and implement a standardized culture of always working safely across all STACK data centers.
• Act as the data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Advise the regional VP of Critical Operations on the status of site-level preventative and corrective maintenance programs.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Implement site-level efficiency projects and maintain overall site design PUE.
• Ensure the STACK preventative and predictive maintenance program is executed.
• Train and mentor staff.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Budget and forecast for both CAPEX and OPEX.
• Evaluate and critique highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Ensure construction and commissioning activities do not impact existing critical operations.
• Lead the development and maintenance of individual training plans for each employee in line with the STACK training and development program.
• Serve as a customer liaison for all site-level inquiries.
• Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
• Provide expert technical reviews of procedures and company standards and policies.
• Manage site audits both internal and external.
• Adhere to compliance standards.
• Manage systems to avoid unplanned, client-impacting outages.
• Manage the data floor and back-of-house mechanical loading capacity to ensure the cooling system operates at highest efficiency.
• Navigate and utilize CMMS, EPMS, and BMS systems.
• Deliver day-to-day exceptional customer service and support.
• Maintain on‑call availability to respond to emergency situations at data centers.
• Perform other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.

• Location:
  
  Gainesville, VA
• Benefits:
  Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave Programs
• Travel:
  Up to 30%
• Must be eligible to work in the United…