Resident Services Manager

Company Information

• Company:
  Caliber Living
• Position:
  Resident Services Manager
• Location:
  
  Gainesville, FL
• Community:
  Crossings
• Job Type: Full-time, Non-exempt / Hourly
• Compensation: $21 to $24.50 per hour
• Reports to:
  
  Community Manager
• Amount of
  
  Travel Required:
  
  10-15%

The Resident Services Manager is responsible to lease apartments, retain residents, market the property, and handle administrative and financial responsibilities for the property. The RSM will also work in conjunction with the Director of Hospitality to create customer service initiatives to provide quality service expectations for the customer. This position is responsible for overseeing the property in the absence of the Community Manager, and is designed to prepare individuals for a position as a Community Manager.

A Resident Services Manager will be asked to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management as well as displaying maturity and good judgment. The Resident Services Manager serves as the individual responsible for the property in the absence of the Community Director and serves as a role model to peers.

• Initiative:
  Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
• Customer and Quality Focus:
  Consistently working for his/her customers and the company; cares about the quality of work and service provided.
• Service Safety:
  Conducts day to day activities in such a way that safety for self and others is valued and observed; provides a safe atmosphere for customers and business partners.

• Professionalism:
  Demonstrates ethical behavior and honesty at all times.
• Level of Dependability:
  Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.
• Adherence to All Company Policies and Procedure:
  Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don’t know.

• Cooperation:
  Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.
• Cohesion:
  Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.

• Adaptable:
  Creates an atmosphere that supports the open expression of ideas; is open and approachable.
• Communication:
  Effectively communicates thoughts and concepts in a courteous manner to the position’s direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.
• Courtesy:
  Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co‑associates.

• Innovative:
  Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.
• Performance:
  Exhibits a well‑organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.
• Fiscal Safety:
  Concerned for the financial well‑being of the company by compliance to safety procedure; awareness of liability concerns.

• Passion:
  Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.
• Entrepreneurial Spirit:
  Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.

• Generate traffic.
• Respond to telephone and internet inquiries.
• Tour prospective residents throughout the property.
• Qualify prospects.
• Close the sale by obtaining a rental application and a deposit.
• Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness.
• Process rental applications, obtain required documents, schedule move‑ins and prepare all lease file documents.
• Maintain lease files per policy and procedure.
• Accurately record traffic from all sources daily.
• Convert minimum of…