Facilities Assistant Manager

Facilities Assistant Manager

WE'RE WAITING TO HEAR FROM YOU. COME JOIN OUR FAMILY AND GROW YOUR CAREER WITH US! Our team is only as strong as each individual contributor – which is why we focus our energy on hiring people who are friendly, hardworking and have a true passion for serving older adults. After all, residents aren't guests in our community; we're working in their home.

Position Title:

Facilities Assistant Manager

Overview:
The Facilities Assistant Manager plays a critical role in ensuring a seamless, high-quality experience for new and transitioning residents while supporting the overall maintenance and operations of the community. This position oversees unit readiness, coordinates resident move-ins, supervises maintenance staff, serves as the central point of coordination for work orders, and ensures preventative maintenance and safety programs are executed to the highest standards.

The role requires strong organizational skills, customer service excellence, and collaboration across departments. This position reports to the Manager of Facilities.

Essential Job Functions

Move-In Coordination & Resident Experience

• Serve as a primary contributor to the Move-In process, working collaboratively with department leaders to ensure a smooth and welcoming transition for new residents.
• Coordinate and monitor all resident move-ins, ensuring timely completion and addressing resident requests or concerns promptly and in accordance with community policies.
• Serve as a liaison between residents, families, department managers, and moving companies to deliver high-quality, customer-focused service.
• Conduct follow-up meetings with new residents to ensure satisfaction with their home and overall adjustment to the community.
• Partner with the Resident Navigator to promote social engagement opportunities for first-year residents.
• Assist with tours for current residents interested in transferring, clearly explaining unit layouts and living options.

Unit Turnover & Inventory Management

• Coordinate the maintenance, repair, and cleaning of unoccupied apartments to ensure readiness for new move-ins.
• Monitor supplies and equipment, maintaining appropriate inventory levels to support unit turnover and overall maintenance operations.
• Perform regular inspections of vacant units to ensure cleanliness, safety, and proper operation of appliances and plumbing systems.
• Track and monitor monthly expenses related to unit turnovers and assist with variance reporting as needed.

Maintenance Operations & Team Oversight

• Assign repair and maintenance tasks to maintenance staff and follow up to ensure efficient, timely completion of all work orders.
• Maintain consistent communication with residents to ensure a high level of customer satisfaction with maintenance services.
• Respond to work orders and perform routine maintenance functions as needed; complete additional duties as assigned by the Manager of Facilities.
• Oversee and ensure completion of routine preventative maintenance checks throughout the community.
• Ensure the preventative maintenance program is executed in accordance with established procedures and operational standards.

Compliance, Safety & Administration

• Assist with coordination and support of the campus safety program, promoting a safe and secure environment for residents, staff, and visitors.
• Maintain strict confidentiality of resident, family, and community information.
• Complete required documentation and communication forms in a timely and accurate manner.
• Attend meetings as requested by the Executive Director, department leaders, or residents.

Scheduling & Flexibility

• Maintain flexibility to work occasional weekends to support scheduled move-ins, with adjusted weekday hours as needed.

Critical Skills & Expertise

• Strong leadership, coaching, and team development skills.
• Excellent customer service and hospitality-focused communication abilities.
• Knowledge of building systems, preventative maintenance programs, and general property operations.
• Ability to coordinate multiple projects, deadlines, and priorities simultaneously.
• Experience with work order management, inventory control, and unit turnover processes.
• Strong problem-solving and…