Associate Director, Custodial Services

ASO DIR, Facilities Operations

Management of Custodial Services Operations and Compliance

Provide strategic oversight of custodial operations across residential facilities, aligning daily services, peak period workflows, and conference turnover with institutional priorities, service level expectations, and resource capacity

Lead quality assurance and continuous improvement programs for custodial services, establishing inspection standards, performance metrics, and accountability measures to ensure consistent service delivery across facilities

Direct and monitor inspection activities; evaluate data, address ongoing issues, and make informed decisions about operational changes, staff coaching, and resources

Support high standards of cleanliness and compliance in residence halls through effective oversight, performance monitoring, commitment to continuous improvement, and collaboration with internal units

Develop and review reports related to custodial performance, staffing, inspections, and service outcomes as needed

Lead strategic initiatives that enhance custodial services operations, improve service delivery models, and overall efficiency

Develops and implements strategies to improve customer experience and ease access to services and information utilizing varied methods of communication

Collaborates with internal and external partners to coordinate, schedule, and oversee trash and recycling ensuring safe and unobstructed access managing logistics, access points, and site readiness

Serve in an advisory role in the development and management of long-range facility planning and projects in support of institutional and divisional objectives; ensure alignment with Housing and Campus master plans

Develops and implements training workshops for custodial leadership staff in collaboration with internal departments to support professional growth and operational effectiveness

Evaluate and maintain emergency preparedness plans and protocols to safeguard residents, employees, facilities, and assets in the event of emergencies or disasters aligning with departmental and University policies and procedures and divisional emergency management

Pest Management

Provide strategic leadership and oversight of the departmental pest management program, ensuring implementation of Integrated Pest Management (IPM) practices, effective treatment strategies, and proactive inspection and monitoring protocols to maintain safe, compliant, and pest-free environments

Collaborates with campus partners (e.g. Entomology and Pest Control) to provide strategies that support safe and healthy environments when specialized interventions are required

Custodial Equipment & Resource Management

Provide strategic oversight of inventory and asset management programs for custodial operations; analyze utilization trends, forecast demand, and authorize procurement to ensure cost-effective resource allocation and alignment with departmental financial and operational objectives

Coordinate vendor-led demonstrations and training related to custodial equipment, products, and cleaning methods, ensuring practices align with departmental standards, safety requirements, and operational needs

Monitor maintenance service agreements and other contractual services with external vendors

Staff leadership and administrative management

Supervise staff including recruitment, training, performance evaluation, and professional development

Provide leadership in establishing goals, work priorities, and outcomes

Manage administrative functions including HR compliance, payroll approval, and performance review processes

Responsible for budget planning, management, and oversight for areas of responsibility

Lead the development, implementation, dissemination, and enforcement of comprehensive policies, procedures, and guidelines to ensure consistency, and compliance within areas of responsibility

Oversee the effective use of information systems (e.g. AiM, Housing Management Software) and corresponding information utilized in area operations and departmental processes

Ensure compliance with environmental, health and safety standards, and Occupational Safety and Health Administration (OSHA) regulations at all times; maintain safety data (SDS) notebook and ensure regular reviews are provided for staff

Coordinate Spring Recycling program with local agencies to oversee the removal and repurposing of items, minimizing landfill impact and advancing sustainability initiatives across Housing facilities

Develop reports, handle special projects, tasks, and other duties as assigned

Serve on Division of Student Life or University of Florida committees as needed

Operates state vehicles

Expected Salary: $85,000 annually. In addition, the University of Florida offers a very competitive benefits package.

Required Qualifications:

Master's degree in an appropriate area and four years of relevant experience; or a bachelor's degree in an appropriate area and six years of relevant experience.

Preferred: EXPERIENCE & KNOWLEDGE

Obtained…