Provider Success Manager

Provider Success Manager
- Gainesville, Florida

Field
- Florida

At Counterpart Health
, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value‑based care.

This is a results‑driven, user‑facing role that will serve as an external product SME and drive overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship‑management skills, and a data‑driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates must reside in Gainesville, Florida or the surrounding area and be willing to travel to practices up to 5 days a week.

• Own & Manage Provider Relationships
  :
  Serve as the primary point of contact for provider primary‑care partners. Build trusted, consultative relationships to drive adoption of CA.
• Support Provider Recruitment Activities as Product SME
  :
  Partner with CA GTM team to execute provider onboarding and training best practices, focusing on in‑office workflows and working closely with clinical and non‑clinical staff to drive effective adoption.
• Optimize Provider Success & Retention
  :
  Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value‑based care, and remain long‑term partners.
• Lead Data‑Driven Decision‑Making
  :
  Analyze provider performance metrics, proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and Drive Adoption of Best Practices
  :
  Implement CA best practice in various types of PCP practices.
• Cross‑Functional Collaboration
  :
  Collaborate with internal teams—sales, product, and operations—to refine Counterpart Health’s offerings based on provider feedback and market trends.

• Champion and ambassador for Counterpart Assistant, with primary‑care partners reaching out for support and learning how CA can enhance outcomes in value‑based care.
• Present and demonstrate CA, highlighting the value it brings to patients and clinical decision‑making.
• Assist clinicians and staff in becoming proficient CA users, with all key engagement metrics achieved.
• Integrate CA seamlessly into daily workflows, achieving measurable engagement KPIs.

• 5‑7+ years of experience in provider engagement, healthcare account management, or value‑based care consulting; strong track record of adoption and retention.
• Proven ability to build collaborative relationships with clinicians and staff to drive operational change and translate data into actionable performance metrics.
• Deep understanding of primary‑care or ambulatory‑care workflows, with success in implementing, improving, or changing clinical process workflows.
• Knowledge of EHRs—ideally in a Primary Care setting—medical billing, reimbursement models, Medicare Advantage, and risk‑based payment arrangements.
• Strong project‑management skills, prioritizing competing initiatives and driving measurable outcomes.
• Willingness to travel up to 75% of the time.

• Understanding of value‑based care models, population health, or quality improvement.
• Experience implementing value‑based care tools and technology products in primary care.
• Knowledge of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

• Financial Well‑Being
  :
  Competitive base salary, equity opportunities, performance‑based bonus, 401(k) matching, and regular compensation reviews.
• Physical Well‑Being
  :
  Comprehensive medical,…