Director, Study Abroad Services & International Risk Management

Classification

Title:

DIR, Educ/Training Programs

Classification

Minimum Requirements:

Masters degree in an appropriate area and six years of relevant experience; or a bachelors degree in an appropriate area and eight years of relevant experience.

Job Description:

Strategic Leadership and Administration of Study Abroad Services

* Direct the Study Abroad Services unit within UFIC and serve as an integral member of the UFIC leadership team.

* Provide strategic direction for study abroad and exchange programs in alignment with UFIC and university priorities.

* Manage professional staff and student assistants; establish performance expectations, team goals, and operational objectives.

* Provide leadership and guidance regarding contracts, master agreements, reciprocal exchange agreements, and other programmatic partnerships.

* Identify emerging issues and opportunities and adjust unit priorities and resources accordingly.

International Risk Management, Safety, and Emergency Response

* Develop, implement, and oversee policies, procedures, and best practices related to health, safety, security, and risk management for international activities.

* Manage a comprehensive travel preparedness, risk assessment, mitigation, and emergency response strategy for university-sponsored international travel.

* Establish systems to identify, evaluate, monitor, and communicate risks associated with international programs and activities.

* Serve as the primary coordinator for international emergencies and critical incidents involving students, faculty, and staff abroad.

* Collaborate with university leadership and campus partners to support incident response, crisis management, and traveler well-being.

Program Development, Campus Partnerships, and Stakeholder Engagement

* Work collaboratively with faculty, department chairs, deans, and administrators to develop innovative study abroad and exchange opportunities.

* Partner with campus organizations to align study abroad programming with student learning, engagement, wellness, and career readiness objectives.

* Build and maintain productive relationships with campus stakeholders and external organizations to support international education initiatives.

* Foster awareness of international opportunities and promote participation among students and faculty.

Training, Outreach, and External Relations

* Develop and deliver training programs and resources for study abroad directors, faculty leaders, staff, and students.

* Serve as liaison with campus offices, including Student Affairs, General Counsel, Counseling and Wellness, Financial Aid, Registrar, Procurement, Research Integrity, Security and Compliance, and other relevant units.

* Maintain relationships with governmental agencies, insurance providers, professional associations, and international education organizations to support program quality and risk management.

Policy Development, Compliance, and Operational Effectiveness

* Refine and implement policies and procedures governing study abroad, exchange programs, international travel, and risk management activities.

* Advance technological solutions that improve student recruitment, advising, application processing, program selection, and service delivery.

* Ensure compliance with university policies, legal requirements, accreditation standards, and recognized best practices in international education.

* Identify and adapt national and international models of excellence and innovation to strengthen program effectiveness and operational efficiency.

International Travel Registry, Assessment, and Resource Management

* Oversee the university's international travel registry and related systems used to document and monitor university-affiliated travel abroad.

* Serve as liaison to international medical, security, and travel assistance providers for routine operations and emergency support.

* Prepare reports and analyses regarding international travel activity, risk assessments, incidents, and program outcomes.

* Assist in developing policies and procedures related to study abroad program budgets and resource allocation in collaboration with fiscal leadership.

Other Duties as Assigned

* Engage and integrate programming across UFIC units and university initiatives.

* Support grant development, faculty engagement initiatives, and strategic internationalization efforts.

* Perform other duties and special projects as assigned in support of university and UFIC objectives.

Expected Salary:

Commensurate with education and experience

Required Qualifications:

Masters degree in an appropriate area and six years of relevant experience; or a bachelors degree in an appropriate area and eight years of relevant experience.

Preferred:

Preferred Qualifications:

* Master's degree and relevant experience

* In depth understanding of the scholarship and practice of study abroad

* Experience leading, managing, and developing staff effectively

* Track record of developing networks and building alliances

* Experience in strategic planning and goal setting

*…