Community Manager

Community Manager

The Community Manager serves as the on-site business and operational leader for an assigned Core Spaces community. This role is responsible for driving property performance through effective leadership, financial accountability, operational execution, leasing performance, resident experience, and team development.

The Community Manager oversees all aspects of community operations and exercises independent judgment in balancing resident needs, operational priorities, financial objectives, staffing resources, and business goals. Success in this role requires strong leadership, accountability, decision-making, and the ability to drive results while maintaining an exceptional resident experience.

The Community Manager partners closely with residents, parents, university stakeholders, vendors, maintenance teams, and corporate partners to ensure the community operates efficiently, achieves performance goals, and delivers a best-in-class living experience.

Leadership and Team Management:

• Build, lead, and develop a high-performing on-site team across leasing, operations, resident experience, and maintenance.
• Establish clear performance expectations and hold team members accountable to operational, leasing, customer service, and business objectives.
• Conduct regular coaching conversations, performance evaluations, development planning, and ongoing feedback discussions.
• Partner with Talent Acquisition and People Operations on hiring, onboarding, employee relations, performance management, and staffing initiatives.
• Create a culture of accountability, ownership, teamwork, continuous improvement, and resident-focused service.
• Identify development opportunities for team members and support career growth through coaching and mentorship.
• Ensure appropriate staffing levels, scheduling coverage, and resource allocation to support business needs and resident expectations.

Financial and Asset Performance:

• Own the property-level budget, forecasting, and overall financial performance of the asset.
• Monitor revenue, occupancy, delinquency, expenses, concessions, and variance reporting while implementing corrective actions as needed.
• Analyze financial performance trends and identify opportunities to improve NOI through revenue growth, expense optimization, operational efficiencies, and resident retention.
• Partner with Revenue Management to align pricing strategies with market conditions, leasing velocity, renewal performance, and occupancy goals.
• Review and approve property expenditures while maintaining strong financial controls and budget discipline.
• Ensure accurate and timely financial reporting, approvals, reconciliations, and documentation.

Property Operations:

• Oversee all day-to-day property operations, ensuring consistent execution of company standards, policies, and operational expectations.
• Monitor operational performance and identify opportunities to improve efficiency, service delivery, communication, and resident satisfaction.
• Ensure administrative processes, reporting requirements, documentation, and operational workflows are completed accurately and on time.
• Manage vendor relationships, contracts, service agreements, and third-party partnerships to ensure quality performance and cost-effective service delivery.
• Evaluate operational risks proactively and implement solutions to address issues before they impact residents or property performance.
• Support planning and execution of major operational initiatives including move-in, move-out, turn, resident events, and special projects.

Leasing and Marketing:

• Own and drive all aspects of leasing performance, including traffic generation, conversion, renewals, retention, and occupancy achievement.
• Monitor leasing funnel performance, conversion rates, traffic sources, competitive positioning, and leasing trends.
• Develop and implement leasing strategies based on market conditions, performance metrics, and business objectives.
• Partner with Marketing to execute campaigns that generate qualified traffic and support occupancy goals.
• Lead renewal and retention strategies designed to maximize resident satisfaction and long-term asset performance.
• Partner with Revenue Management to…