Community Ambassador - Standard at Gainesville

Job Description

The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager.

• Assist prospective residents through the leasing process and close the sale in accordance with LEASE Training guidelines.

• Generate new leads, complete guest cards, schedule and conduct tours, and follow up with leads.

• Promote the community via social media platforms and participate in on- and off-campus marketing events.

• Assist with email and text campaigns in Entrata and Text Us.

• Represent the community and Landmark Properties in a professional manner and maintain a positive community environment.

• Assist in resolving resident concerns or conflicts by escalating to the appropriate manager.

• Perform daily opening and closing checklists, including model & tour route inspection and housekeeping as needed.

• Attend and contribute to Landmark Lineup and required staff meetings.

• Respond to internet and telephone inquiries promptly and professionally.

• Enter maintenance requests and keep detailed activity logs in prospect and resident accounts.

• Label and log packages and send resident notifications.

• Enforce community policies and procedures in accordance with the Housing Contract and report violations to the Community Manager.

• Adhere and comply with corporate procedures and government laws on Fair Housing.

• Participate in all Turn-related activities including move‑in and move‑out days, unit inspections, and trash‑outs.

• High school diploma or equivalent required.

• Enrolled in a Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations preferred.

• Strong organization skills.
• Reliability and self‑discipline.
• Proficiency in Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Availability to work during summer and Turn period.

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

No travel required.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.