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Service Delivery Leader: Strategic Ops & CX Excellence
Job in
Gainesville, Alachua County, Florida, 32635, USA
Listed on 2026-09-04
Listing for:
Leidos Inc
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
IT Project Manager, Project & Program Management
Job Description & How to Apply Below
Leidos is seeking a Customer Service Delivery Manager to lead service delivery for NASA across multiple centers, ensuring SLAs, budgets, and compliance are met. You will build trusted relationships with NASA leaders, manage a team of CSRs and technicians, and drive improvements in ITSM and service quality.
Ideal candidates have at least five years of leadership experience in enterprise IT/service delivery, excellent communication, and the ability to handle complex programs with strategic
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