Quality Support Manager - Semiconductor Chemicals

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Date: Jul 28, 2026

Company: Milliken and Company

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations.

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POSITION TITLE

Quality Support Manager — Semiconductor Chemicals

POSITION OVERVIEW

The Quality Support Manager ensures consistent, defect-free delivery of electronic-grade chemicals to semiconductor customers by leading statistical process control, identifying process trends, driving corrective and preventive actions, and serving as the primary interface for customer quality communications and audits. This role partners closely with Commercial, Operations, R&D, Process Technology, and Supply Chain teams to reduce variation, strengthen the Quality Management System, and elevate customer satisfaction.

This is an individual contributor leadership role requiring strong influence across functions.

JOB RESPONSIBILITIES

Serve as the primary quality point of contact for assigned semiconductor accounts, providing timely, technically sound responses to inquiries, deviations, and complaints.

Lead structured problem solving with rapid containment, robust root cause analysis, and verified corrective and preventive actions.

Prepare and deliver customer-facing quality metrics, including out-of-specification trends, SPC stability, and capability summaries for quarterly reviews and ad hoc requests.

Build, maintain, and improve SPC coverage for critical production and quality control parameters, including control charts, capability studies, normality checks, and stability reviews.

Partner with Manufacturing to establish and maintain Out-of-Control Action Plans that support consistent process control and timely issue resolution.

Analyze production and quality data to identify trends, process drift, and seasonal effects; publish routine trend reports and predictive alerts.

Translate data insights into process control improvements, specification updates, and change controls while supporting continuous improvement events focused on variation reduction.

Communicate complex technical information clearly to customers, including batch and lot genealogy, capability summaries, method changes, and specification alignment.

Coordinate and execute customer notifications for product or process changes in alignment with customer agreements and industry expectations.

Plan, host, and lead responses for customer audits and quality surveys; ensure timely closure of findings with effective supporting evidence.

Own or support key Quality Management System processes, including document control, nonconformance management, corrective action, risk management, FMEA, control plans, and management review inputs.

Use statistical software, visualization tools, and ERP/LIMS platforms such as JMP, Power BI, and SAP to automate dashboards, SPC triggers, and report generation.

Lead cross-functional quality initiatives across Manufacturing, R&D, Supply Chain, Process Technology, and Commercial teams.

QUALIFICATIONS - REQUIRED

Bachelor’s degree in Chemical Engineering, Chemistry, Statistics, or a related discipline required.

Five or more years of experience in quality, process engineering, or manufacturing within specialty chemicals or semiconductor supply required.

Proven customer-facing experience supporting technical quality inquiries, customer communications, audits, and issue resolution.

Strong applied statistics experience, including control charts, capability analysis, measurement system analysis, hypothesis testing, regression/ANOVA, and practical SPC ownership.

Hands-on…