Senior Assistant Store Manager- Gainesville North

Senior Store Manager

At Goodwill, we believe that the opportunity to work can - and does - change a person's life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. Today, Goodwill Industries is the nation's largest private provider of training and employment services for people with disabilities and special needs. The Senior Store Manager (SSM) is responsible for managing a retail store as one's "home store", as well as overseeing another 1-2 store/s in a geographic area.

The incumbent is also responsible for developing the skills of their management team by providing oversight and training to store management, with a strong emphasis on customer service, revenue goals and performance management. This position administers policies and procedures under the general direction of the VP of Retail, and maintains growth and revenue in the assigned area.

General job duties focus on both "home store" as well as 1-2 stores for which this position is responsible, including but not limited to:

• Provides quality leadership for Goodwill's internal and external customer in all assigned tasks, while upholding Goodwill's mission at all times.
• Constructive problem solving, facilitating creative improvements and motivating others.
• Display Strong Interpersonal and Communication Skills
• Effectively handle Change Management
• Consistent with administration of policies/procedures
• Responsible for hiring, training, development, coaching, appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Enforces and communicates Goodwill policies and procedures. Communicates problems and concerns to General Manager and/or respective HR representative.
• Responsible for ensuring that safe working conditions and work practices are enforced and followed at all times. Reports any safety concerns to the Risk Manager.
• Ensures store standards are met in the areas of customer service, merchandise presentation, production, housekeeping, and cash handling.
• Ensure stores resolve issues identified in the auditing process.
• Ensure store production goals are met.
• Maximizes floor layout to achieve sales per square foot goals.
• Maintains sufficient inventory levels of material to meet production and sales goals.
• Performs all duties as a Store Manager for assigned "home" store.
• Oversees the operation of 2-3 stores; directly supervising of the Store Managers/Management.
  • Trains and develops store management and oversees the training and evaluation of store employees.
  • Oversee all decisions pertaining to hiring, performance management, disciplinary action and termination.
• Assures merchandise content, presentation and visual standards are met for retail stores.
• Monitors store sales to assure revenue goals are achieve and required reporting is completed.
• Administers budget of home store as well as that of the assigned stores to assure the required ratio of expenses to revenue.
• Monitors the effective execution of quality standards in the areas of customer service, safety, store display/presentation, and housekeeping.
• Maintains required reports and records, including accurate employee time reporting. Monitors payroll expenses and maintaining of payroll budgets.
• Develop communication channels that create an "open door" environment.
• Other duties as assigned.

Requires five years of retail experience with at least two years of managerial experience. Ability to travel as required by role (up to 75% of the time). Valid Driver's License and state auto insurance. Hours may vary and will require holidays, evening and weekend work as business needs dictate. Working knowledge of all Microsoft Office Applications especially Excel. Must be able to confidently use standards office equipment (e.g., fax printer, copier) and POS system.

Proven leadership skills (including): business acumen, supervision, creativity, ability to adapt to change, interviewing & selection, observation, organization, planning, performance management, data analysis and reporting. Effective communication (both verbal and written). Strong interpersonal and team leadership skills. Ability to learn, retain and…