Automotive Sales Consultant

Job Summary

The mission of the salesperson is to maximize and support 100% of all inbound (Showroom, Phone, Internet Opportunities) and outbound (Sold Follow-up, Un‑Sold Follow-up, Prospecting, and Service Opportunities) /customer traffic, while maintaining the highest possible level of customer satisfaction. By his/her impression, the image of the dealership is portrayed. This position requires an individual with excellent people skills. This position will include daily interaction with the dealership’s Management Staff (Variable & Fixed Operations) and select Sales Managers/Floor Managers.

New Hire Sign‑on Bonus Up to $10,000.

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

• Work a daily business plan and communicate with:
• Incoming Traffic/Calls
• Phone-up Follow-up
• Sold Follow-up
• Orphan Follow-up
• Service Follow-up
• Letters (thank you, holiday, birthday)
• Update business plans and client cards
• Use eLead CRM to manage and measure lead activity
• Leverage auto responders, personalized e‑mail templates and phone guides to drive appointments and sales
• Manage and measure all lead activity and results including:
• Initial email response
• Personalized emails
• Initial Phone Call to set appointments
• Confirm appointments to drive your show rate
• Greet in‑coming sales opportunities
• Do a comprehensive needs assessment, before selection
• Initiate the EMI
• Select the right vehicle with the help of the Floor Manager
• Present the vehicle, based on the clients’ needs and wants
• Demonstrate vehicles at dealership
• Present arithmetic to customers and facilitate paperwork
• Deliver vehicle
• Sign customer up for first service appointment at delivery
• Unsold follow up of prospects who do not buy
• Follow up for people who did not show for appointment
• Sold follow up for customers who buy
• Referrals and household prospecting
• Ongoing customer contact to promote loyalty and retention
• Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting.
• Renewal contacts to re‑sell your customer base
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• A professional appearance and customer oriented attitude.
• Excellent interpersonal and telephone skills; well organized and self‑motivated.
• Know and understand the federal, state and local laws, which govern retail

• Sitting:
  Remaining in the seated position
• Standing:
  Stand for long periods of time
• Walking:
  Be able to move around the facility and grounds
• Handling:
  Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
• Reaching:
  Extending hand(s) and arm(s) in any direction
• Crouching:
  Bending body downward and forward by bending legs and spine
• Far Vision:
  Clarity of vision at 20 feet or more
• Depth Perception:
  Three‑dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
• Talking:
  Expressing or exchanging ideas by means of the spoken word to impart oral information…