In Home Sales Project Manager

A Little About Us

At Dreyer’s DKI we believe we exist to Restore Peace in Crisis for all the people we serve. We value Humility, Unity, Growth, Ownership, and Stewardship in all that we do.

As a Restoration company, we aim to serve our customers in a variety of ways. We believe that our customers deserve someone to help restore their homes with integrity, honesty, and clarity.

We value all of our employees, not just because they work alongside us, but because we are all people first. We see a healthy organization where each of us are striving towards bringing excellent work and being a solution to our customers problems. We want all of our people feeling heard, valued, and respected while having a great quality of life and being compensated properly while doing so.

• A team who cares and values you, not just as an employee, but as a person first
• Leadership that holds true to integrity, honesty, and caring for our people and customers
• Competitive pay - Unlimited Commissions with Bonuses and Incentives
• Company Vehicle
• PTO -> 4 weeks plus 1 week rollover
• Paid Holidays
• Health, Dental, and Vision insurance options
• Supplemental and Life Insurance Options
• Workers comp insurance
• Bereavement leave

Do you have a passion for advocating for being a consultative problem-solver who combines deep empathy and active listening to understand customer needs with strong knowledge and confidence to offer solutions? Are you resilient, able to handle rejection while staying motivated, adaptable, able to adjust to your approach to individual customers and market changes? Do you have strong sales experience and the ability to win customer's trust?

Are you good at communicating with others? Do you want a role where what you do matters? Are you the type of individual who is self motivated and strives for the best? Do you have strong problem solving abilities?
If this describes you then you might just be the right fit for this role!

The In Home Sales Project Manager oversees the Sales process from start to end. This position's main duties are staying available to respond to emergency water damages, selling any job from leads (can include mold, structure cleans, etc.), maintaining relationships with clients/vendors/adjuster/customers from start to end of the job, and generating sales reports and using them for maximum results.

The In Home Sales Project Manager spends time doing a free inspection of the home, winning trust, selling the job and then onboarding the customer effectively. The In Home Sales Project Manager then writes the scope of work through a scope sheet/Xactimate by doing a thorough moisture mapping/inspection of the home then works with dispatching to send a technician on site to complete the work.

Afterwards, the In Home Sales Project Manager is the point person for communication, problem solving, coordinating when needed.

The person filling this position must be a competitive, passionate, determined and a goal-oriented individual who will maximize all opportunities proactively to create new and develop current opportunities. This position will receive guidance and help from the Marketing and Sales team. This position is expected to uphold the mission statement and core values established by Dreyer's DKI.

• Must display the company Core Values and Mission
• Serves customers by selling the company’s services and delivering a high quality experience
• Respond to emergency calls
  · Perform risk assessments to locate the source of loss
  · Develop mitigation strategy and effectively communicate to homeowners
  · Attempt to sell other trades of work offered by Dreyer's
• Communicate with every customer on every job sold to problem solve and create raving fan
• Communicate with Lead Technicians and Production Manager to problem solve on job scope of work
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Use Scope sheet/Xactimate to price out and bid job
• Understand and learn homeowners policies enough to be semi-fluent to help guide customers (only as a point of reference)
• Document all…