Sales Manager

Benefits for full-time associates

• 2 weeks of vacation pay your first year progressing to 5 weeks after four years.
• 4 sick days/year
• 2 hours paid volunteer time/month
• Holiday pay
• Medical, dental, and vision insurance plan options
• Short term disability, long term disability, and life insurance plan options
• 401k retirement plan
• Discounts on hotel rooms worldwide
• Direct deposit payroll

Direct Sales:

• Responsible for revenue maximization within group rooms, catering/banquet & restaurant segments.
• Complete weekly sales activities (Goals TBD annually).
• Aggressively solicit & convert New Group & Catering Business and meet all goals as assigned.
• Maintain consistent verbal and written communication with clients.
• Conduct onsite and digital presentation to potential clients.
• Execute strategic sales plans to positively affect hotel Sales & Catering revenue.
• Review/monitor brand reports and tools to assist in identifying potential businesses and activities within the market.
• Respond/Action to all customer inquiries within 4 business hours.
• Be aware of new business opportunities in and around your market; monitor through local newspapers, business journal, trade publications, internet resources, and Google alert, etc.
• May be required to attend Networking Events with organizations that will assist with the development of future opportunities.

Sales & Communication:

• Collaborate with Operation Team, including F&B, Housekeeping & Front Office to deliver a high-level experience to our clients and revenue results to ownership.
• Participate in weekly/monthly/quarterly/annual meetings, including but not limited to BEO, SMERF, and F&B Meetings.
• Be familiar with competitors’ and their selling strategies. Recognize what opportunities exist to move share from the competitors.
• Accurately communicate details on accounts to the operating departments as needed.
• Understand the hotel’s operations, including room types, meeting capacities, services, features and benefits.
• Communicate with Revenue Management to ensure that pricing is appropriate and adjust selling strategies as needed.

Sales Administration:

• Enter all sales activities in Delphi.fdc. Commit to 100% adoption and update account information daily.
• Utilize the Delphi.fdc system for Group & Event Bookings, BEO & Banquet Check information.
• Ensure Delphi.fdc Menus/Items are up to date with the latest in-house menu designs including pricing & descriptions.
• Compile and complete weekly/monthly/quarterly reports as assigned.
• Attend Sales Training as scheduled.
• Observe and strategize according to prime selling time (Monday – Thursday, 9am-Noon & 1pm-4:30pm daily).
• Monthly mileage and expense reports.
• Maintain brand compliance.

Leadership Support:

• Make recommendations for the recruitment, hiring and terminations.
• Administer training and performance reviews for the sales and catering team; review goals, give specific and timely feedback and coaching and counseling as needed.
• Manage and motivate sales effort for entire team towards goals set forth in annual Business Plan.
• Eliminate barriers to successful selling, streamline operations, recommend improvements, and develop SOP's with Hotel GM.
• Involvement with Front Line training, including FD staff and On-Site Coordinator(s).
• Be a leader and role model to all employees.

Corporate Support:

• Participate, as requested, in the planning and implementation of Naples Hotel Group sales policies and programs.
• Participate in company-wide sales efforts, trade shows, corporate meetings, and any other event or activity deemed to be in line with the overall revenue goals.
• Allocate both dedicated and shared sales resources to achieve maximum revenue return on invested sales dollars by focusing efforts on those customers who are the most profitable.
• Perform other duties or tasks as assigned by Naples Hotel Group Principals.

Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. This includes knowledge required for management of people, complex problems, and efficient sales activities. Make decisions within the standards of the position, which can impact more than one department. Must possess highly developed communication skills to frequently present, negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.

• 2+ years within hotel sales discipline preferred.
• Ability to read, write and speak English, with…