Telecommunicator - BAC-

Description

Accountable for receiving and processing both emergency and non-emergency calls, providing appropriate pre-arrival instructions, entering data into a computer-aided dispatch (CAD) system, evaluating situations and making decisions on assistance and needs of callers based on training, standard operating procedures, and agency guidelines. Performing queries through local public safety systems and operating assigned Communications Operations Bureau (COB) radio positions—including the FCIC/NCIC computer and teletype radio, the law enforcement dispatch radio, and/or the fire-rescue dispatch radio—while performing duties in accordance with ACSO operational policies.

The Telecommunicator must, within one year of hire, train and demonstrate proficiency in at least one of the following positions: call‑taking, teletype, law enforcement (ASO and/or GPD) dispatch, or fire‑rescue dispatch. Personnel may be required to train for other positions as staffing needs arise and may act as trainers for positions in which they are certified. Independent judgment, initiative, and a calm presentation are essential.

Reporting is to the Combined Communications Center (CCC) Shift Supervisor, and performance is evaluated through observation, quality assurance reports, and employee performance appraisals.

• High School/GED – Required
• Associate's Degree – Preferred
• Bachelor's Degree – Preferred
• Preferred Major(s):
  Criminal Justice, Communications, or other related field

• Successfully complete the pre-employment Criti Call testing with an overall passing score.
• Successfully complete a pre-employment typing test with the ability to type 35 CWPM or better.
• Successfully complete the assigned training module and attain sufficient expertise to operate in a given position with minimal supervision after the assigned training period.

• Possess, or obtain within six (6) months of hire, the following certifications:
• Emergency Medical Dispatcher (EMD)
• Emergency Fire Dispatcher (EFD)
• Cardio-Pulmonary Resuscitation (CPR)
• Emergency Telecommunicator Course (ETC)
• Current, valid State and National law enforcement computerized information systems (FCIC/NCIC) certification or obtain within six (6) months of hire.
• Successfully complete the Florida 911 Public Safety Telecommunicator Certification exam within one (1) year of hire.
• Successfully complete all National Incident Management System’s (NIMS) Incident Command System (ICS) courses required by Department of Homeland Security.
• Completion of the National Center for Missing and Exploited Children (NCMEC) Dynamics and First Responders Course within one (1) year of hire.
• Maintain all Telecommunicator certifications.

• Sit for extended periods.
• Operate foot-controlled equipment effectively for long periods of time.
• View multiple computer screens for extended periods.
• Normal vision range; see color differentiation as necessary to distinguish color variations on maps, computer screens, and radio consoles.
• Normal hearing level; hear, understand, and respond using radio transmitters and receivers, radio consoles, telephone/radio headsets, multi-line telephone systems, and complex communications equipment.
• Speak, annunciate, read, write, and understand English fluently.
• Clear speech and adequate hearing sufficient to communicate and respond effectively and appropriately in the work environment.
• Use of headsets and foot pedals to precisely hear voices and other sounds.
• Ambulate independently.
• Reach, handle, and/or grasp documents and technology.
• Manual dexterity.
• Type on computer keyboards for extended periods.

• Knowledge of local, state, federal laws and applicable civil laws.
• Fire, EMS, law enforcement, and communications call-taking policies and communication procedures.
• Maintain familiarity with Standard Operating Procedures (SOP), Call Handling Guide (CHG), and appropriate resources to acquire thorough knowledge of CCC operations and procedures.
• Operate a computer-aided dispatch system (CAD) and a computerized telephone system.
• Accurately and quickly record information into…