Case Manager

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Full Time Employee Gainesville, GA, US

This position provides administrative, clerical, and case management support to the Program Coordinator within Treatment Services. The incumbent prepares, updates, and maintains participant files; manages program databases; coordinates participant services; schedules community service and drug screening; maintains confidentiality of participant and office information; and provides accurate reporting to support program operations and grant requirements. [If assigned to Drug Court, all case managers will also work closely with senior case manager regarding daily tasks as it relates to Drug Court.]

• Facilitate participant job search requirements.
• Track compliance with program sanctions and community service requirements.
• Schedule participant drug screening and ensure accurate tracking of results and compliance.
• Facilitate program orientation for new program participants.
• Serve as initial point of contact for participant calls and office visits, including medication approvals, address changes, and leave requests.
• Notify participants of program sanctions and tracks incentives and sanctions.
• Prepare, update, and maintain participant files in accordance with agency policy.
• Maintain accurate participant demographic and program status data for grant reporting.
• Maintain program database and ensure timely, accurate updates.
• Track participant fee collection, maintain documentation, and prepare program deposits per agency policy.
• Obtain and maintain accurate information from treatment providers.
• Maintain confidentiality of all participants and office information as required by federal law.
• Attend status review meetings and court sessions as scheduled.
• Prepare court spreadsheets, certificates, cards, incentives, and related materials.
• Prepare program graduation materials, including certificates, programs, and refreshments.
• Provide accurate reports to the Program Coordinator to support grant objectives.
• Develop individualized case plans with each participant.
• Facilitate regular meetings with program participants to review case plan goals.
• Provide community resources to participants when necessary.
• Maintain home visit records for Community Policing teams and enter information into the agency database.
• Assist with drug screen collection as needed.
• Develop and maintain effective working relationships with internal departments, external agencies, and the public.
• Operate a personal computer and various software applications, including database systems and office productivity tools.
• Maintain regular and predictable attendance.
• Perform other related duties as required.

• · Bachelor’s degree in Criminal Justice, Psychology, Social Work, Business Administration, or a related field preferred. Two years of case management experience preferred with knowledge of criminal justice, substance use disorder, mental health, and/or child abuse/neglect cases or an equivalent combination of education, training, and experience.
• · Background in or understanding of addictions and mental health preferred.
• · Must be familiar with HIPAA and Federal Confidentiality guidelines.

• · Must maintain all professionally related certifications.

• County organizational structure and Treatment Services operations.
• Must be detail-oriented and able to work in a fast-paced environment with limited supervision.
• Criminal justice, substance use disorder, mental health, and case management processes.
• Bilingual…