TMC Operator

About us:

In 2016, the Commonwealth of Virginia selected a Cintra‑led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I‑495) to Gainesville (US Route 29).

Once completed, the project will include three toll‑free general‑purpose lanes in each direction and two express lanes in each direction with a state‑of‑the‑art open‑road electronic toll collection system. Expanded transit service, park‑and‑ride lots and interchange enhancements will further improve travel along I‑66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public‑private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.
Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement.

With a diverse group of professionals working in a fast‑paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Summary
:
The Traffic Management Center (TMC) Operator is responsible for monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and monitoring of dynamic toll pricing on the I‑66 Managed Lanes Project. The operator position serves as the eyes and ears of detection and management for all activities being handled by the TMC.

Functions key to success:

• Serve as the point of contact for third parties requiring assistance on the I‑66 Express Lanes Project (general public, VDOT, VDOT TMC, emergency responders, etc.), and dispatching incident support.
• Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support in a timely and efficient manner.
• Maintain an accurate record of events and input data into TMC systems correctly.
• Maintain multi‑agency and public communications via various channels.
• Provide real‑time status of ongoing Traffic Management Center activities.
• Maintain work orders for ITS equipment and log status updates.
• Perform routine equipment status checks and monitor equipment for potential operational problems.
• Monitor, verify, and respond to all planned and unplanned activities impacting traffic flow and/or motorist safety.
• Complete all duties and tasks assigned during the shift.
• Document response and clearance times and other relevant information relating to incidents.
• Attend training and staff meetings as required.
• Identify and escalation safety related issues.
• Other administrative/support duties as assigned.

Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to satisfactorily fulfill those duties.

• High school diploma or GED required.
• Associate degree from an accredited college or university is preferred in related transportation/technical field, or directly related experience in a TMC environment.
• Understanding of ITS devices and assets, and ability to navigate the current Advanced Traffic Management System (ATMS).
• Familiarity with local freeways and arterial roads.

• Ability to interact with colleagues in a self‑managed team structure.
• Must be able to multitask, problem solve, and…