Scheduling Coordinator

Impact Fire Services Dispatcher

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service/support and technician support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.

Job Responsibilities:

• Managing a high volume of calls both in and outbound and emails daily. Making a measurable number of outbound calls daily to schedule customers. 100 to 150 Calls/Day.
• Dispatching work to Technicians
• Preparing and sending required assignments to field technicians.
• Learn service area maps to ensure efficient scheduling with minimal drive time in geographic area.
• Maintain 40 hours per week schedule for assigned technicians in the associated territory.
• Review work orders completed by the technician for returns.
• Communicate effectively with technicians as well as other service coordinators, service manager.
• Strong attention to detail and problem solving.
• Performing triage on incoming customer calls
• Scheduling service for customers as necessary
• Dispatching technicians to perform service at customer sites as necessary.
• Answer phone calls, text or email messages
• Provide customer support as necessary
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking

Job Requirements:

• Dispatching/Administrative experience
• Strong customer service skills
• Above average typing speed
• Strong grammatical and spelling skills
• Competency with Microsoft Office Suite
• Pleasant and professional phone manner
• Neatness and organizational skills
• Excellent listening and communication skills
• Ability to manage multiple priorities
• A strong work ethic and professional appearance
• The ability to fit in with our culture of teamwork
• An ability to quickly learn new tasks
• Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.