Customer Care Manager

Overview

At JBT Marel,
what WE do matters
, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best.

As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. We are looking for a Customer Care Manager who wants to have an influence on sustainability and innovation along with satisfaction in being part of the solution and collaboration with cross-functional teams. The role of the Customer Care Manager (CCM) is to elevate customer experience and satisfaction while driving the sales of services, contracts, spare parts, modifications, and upgrades, ensuring revenue and profitability targets are met.

• Be a dedicated advocate and trusted partner for the customer in their key market.
• Build trust and enhance customer relationships through frequent visits and ongoing communication.
• Analyze customer, market, and competitor information to deliver meaningful feedback to the service organization and other pertinent teams within JBT Marel.
• Ability to travel within the allotted territory
• Technical background
• Intermediate knowledge of Excel, Word, Power Point
• Strong presenting skills

• Degree in Engineering and/or Business Administration or similar preferred
• Sales of services or capital goods, with minimum experience in this or similar position (2 years). Preferably experience from the industry
• Excellent English skill, both written and verbal
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

• This position is hybrid - Gainesville Georgia USA
• You will travel up to 50-60%
• You must be authorized to work in the US without sponsorship now or in the future.
• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
• We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

JBT Marel Corporation offers benefits on day 1 of your employment. Including:
Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at .