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Vendor & Workforce Optimization Lead
Job in
Gainesville, Hall County, Georgia, 30501, USA
Listed on 2026-08-04
Listing for:
Liberty
Full Time
position Listed on 2026-08-04
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
Liberty is seeking a senior operations leader to optimize vendor-managed contact center performance across voice, chat, and digital channels. You will govern outsourced partnerships, drive forecasting and staffing, and implement governance frameworks to balance customer experience, reliability, and cost.
Responsibilities include leading weekly and monthly reviews, developing SLA/KPI scorecards, and collaborating with Procurement, IT, and Legal to manage contracts and improvements.
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