QA Supervisor

QAB Team Leader

Essential duties and responsibilities include but are not limited to the following:

• Provide day-to-day leadership and direction to the QAB team.
• Monitor team workload and distribute assignments to ensure timely completion of priorities.
• Coach, mentor, and develop team members through regular feedback and performance discussions.
• Conduct one-on-one meetings and support annual performance evaluations.
• Assist with onboarding and training of new employees.
• Foster a collaborative, accountable, and client-focused team culture.
• Oversee quality assurance processes related to benefit setup and maintenance.
• Ensure accuracy, completeness, and compliance with internal standards and client requirements.
• Monitor departmental productivity, turnaround times, and service level expectations.
• Identify workflow bottlenecks and implement process improvements to increase efficiency and quality.
• Develop and maintain departmental documentation, standard operating procedures, and best practices.
• Partner with Account Managers to ensure successful execution of client requests.
• Support system enhancements, process changes, and organizational initiatives.
• Participate in project planning and operational improvement efforts.
• Monitor quality metrics and perform audits to ensure adherence to company standards.
• Identify trends, recurring issues, and opportunities for process improvement.
• Ensure departmental compliance with company policies, client requirements, and applicable regulatory standards.
• Recommend corrective actions and monitor implementation.
• Track departmental metrics including productivity, turnaround time, quality scores, and workload.
• Prepare reports and dashboards for leadership.
• Utilize performance data to identify opportunities for improvement and resource planning.
• Other duties as assigned

Qualifications and requirements

• Bachelor's degree or equivalent combination of education and experience.
• Account management or client services experience preferred.
• Supervisory of people experience
• Knowledge of PBM industry and healthcare experience.
• Highly proficient in Microsoft Office suite and specialized industry software solutions.
• Ability to apply data analytics, logic, and critical thinking to resolve complex problems.
• Project management skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Ability to analyze, interpret and develop solutions effectively
• Ability to work both independently and in a team setting, with limited supervision
• Ability to work in a fast-paced environment

Physical demands:

• Ability to sit for a minimum of (7) hours
• Ability to lift and/or move up to 20lbs
• Ability to multitask

The perks of joining our team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive health benefits: medical, dental, vision, short-term/long-term disability insurance, life insurance.
• Time to recharge: paid vacation and holiday pay.
• Focus on your wellness: we offer a robust employee wellness program.
• Invest in your future: 401(k) with a company match.
• Support system: employee assistance program provides confidential support and counseling.
• Get rewarded for referring great people: employee referral program.

Ready to start your rewarding journey with us? Apply today!

Pro Care Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person or through video conference invitations from official company emails. For inquiries, please contact our recruitment team at

Pro Care Rx is an equal opportunity employer.

Equal opportunity employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.