Coach-Senior Quest

Locations:
Gainesville, GA. Contract type:
Full time. Job Category:
Administrative & Clerical. Work Shift/

Schedule:

8 Hr Morning - Afternoon.

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

The NGHS Quest for Excellence, our vision for creating exceptional patient experiences, is driven by our Quest Management System (QMS). It is based on the Toyota Production System, lean, organizational development and other related improvement methods. The Senior Quest Coach (SQC) is a leader who manages the design, development, delivery and evaluation of improvement work. Primary responsibilities include facilitating interdisciplinary customer teams, being a role model of Quest principles, management system coaching, education, people development, and functions as a champion for the NGHS Quest for Excellence.

The SQC utilizes continuous improvement methodologies, business management skills, and leadership/organizational development philosophies to advance the system's cultural transformation and Quest Management System at all levels.

• Licensure or other certifications:
  Lean Bronze or Lean Six Sigma Greenbelt or other Lean certification
• Educational Requirements:
  
  One of the following:
  Bachelor degree in engineering, Healthcare, business, communication, organizational development or other relevant programs. OR 5 years equivalent experience leading continuous improvement work in manufacturing/service or healthcare industry OR Lean, Lean Sigma, Change Management, Coaching or Project Management Certification.
• Minimum Experience:
  
  5 years’ experience leading/facilitating lean transformation activities, strategic, multi-disciplinary, Value stream improvement projects and A3 thinking/problem solving.
• Other:

• Preferred Licensure or other certifications:
  Lean Six Sigma Black Belt or Master Black Belt, ICF Coaching Certification, Project Management Professional, or Change Management Certification, EQi Certified trainer
• Preferred
  
  Educational Requirements:
  
  Master degree in Healthcare, Lean, Organizational Development, Strategy or other equivalent program
• Preferred Experience:
  
  10 years leading and facilitating lean transformation activities, coaching leaders, strategic planning and deployment, and A3 thinking
• Other:

• Quest Management System leadership and management
• Coaching, talent management, influencing and supervision of others (as assigned)
• Analytical skills; demonstrating the ability to collect, analyze/interpret and present financial, operational, and quality & safety data
• Change Management;
  Strong interpersonal and relationship building skills with internal team members, leaders, consultants, and executives
• Strong communication and presentation skills across all levels of the organization
• Ability to empathize with, interpret and validate voice of the customer
• Emotional intelligence and a growth mindset towards professional development

• Quest Management System. Acts as a role model for behavior aligned with Quest Principles. Facilitates cross-functional improvement work with operational leaders (as assigned) resulting in measurable improvement in customer-driven metrics as compared to baseline. Partners with organization, community partners, and consultants to achieve QMS objectives. Provides training of continuous improvement methodologies and organizational development in alignment with Quest principles.
• Coaching of Others. Removes barriers to work assignments, sets priorities, and directs the day-to-day operations of assigned members. In partnership with reporting manager, uses development plans, coaching,…