Customer Service Representative

About Ameri Vet

At Ameri Vet, we believe that thriving teams build thriving communities. When you join us, you’re stepping into a career with a mission and purpose — and not just a job. Whether you’re in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.

As a veterinary professional at Ameri Vet, you can expect the freedom to do your best work with the tools and resources to support your career growth. You’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help. Your voice matters here, and your work has a purpose. We’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.

As our clients? first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. A CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, improve client access to care, and create a welcoming environment for pets and their owners.

• Client Communication & Scheduling: Answer calls and emails promptly with professional, friendly service; schedule appointments based on client needs and veterinarian availability (including forward booking); use technology to send appointment reminders, confirmations, and follow-up messages; make outbound calls to re-engage lapsed clients and encourage appointment scheduling.
• Client Relations & Service: Greet clients warmly and ensure a positive experience; use active listening to gather medical information and triage inquiries, directing more complex questions to the medical team; demonstrate empathy in all interactions while maintaining a calm, professional demeanor; promote current promotions and campaigns and keep clients informed about offers and initiatives.
• Managing Patient Information & Technology: Update client and patient records in the practice management system with accuracy; process billing transactions, including credit card payments, digital payments, financing options, and insurance claims; maintain organized records of client communications and appointments to streamline operations.
• Support the Medical Team & Practice Operations: Provide clients with accurate post-visit instructions; help maintain a clean, organized reception area and assist with daily practice operations; inform clients about services offered, preventive care options, and how they can book appointments online or shop for pet products through the online store.

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods

• Full-time position with the possibility of evening and/or weekend hours based on client and patient needs
• Must be able to work in a fast-paced, dynamic environment
• Occasional lifting up to 40 pounds independently and physical tasks may be required

At Ameri Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.