Member Service Representative; District

JACKSON ELECTRIC MEMBERSHIP CORPORATION

MEMBER SERVICE REPRESENTATIVE (DISTRICT)

To provide prompt, efficient, and courteous service with regard to receptionist duties, member/customer information, collection of member payments, and member application for service; to work and communicate in a team oriented environment in accordance with the Cooperative's mission, vision, and values.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Require High school diploma or equivalent with applicable specialized training beyond high school. Require Post High School training to include the fundamental principles of accounting and their application to consumer accounting.

Require a minimum of one (1) year of responsible and comprehensive experience in cashiering, customer service, and/or general office work. Prefer experience in customer service in a financial, banking or equivalent industry experience in utility or servicetype organization.

Require a working knowledge of principles related to duties of the position including basics of consumer accounting methods, determining priorities of work, meeting schedules, and office procedures, as well as controls applied to preparation of electric service bills, posting, cashiering, reconcilement with controls, and preparation and interpretation of reports utilizing the application of data processing methods, providing information for use in answering inquiries on account.

Must be willing to pursue a continuous program of self-development both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.

Require effective leadership skills, excellent communication skills, both written and verbal, and the ability to work in a team environment. Require the ability to cooperate, perform, and contribute to the department's goal of providing excellent customer service, interpret oral and written instructions, and analyze procedural problems in tracing sources of error. Require ability to prepare corrected bills and reconcile errors in meter readings, credits, and rates.

Require ability to confer with other units, sections, or departments to reconcile differences, develop procedures, and maintain work flow. Require ability to meet schedules and provide effective consumer accounting service. Require ability to maintain effective business contacts with people and to reason and make sound judgements and decisions within approved procedures and precedents.

Reports to:

District Office Supervisor

Directs:
None

Internal:
Shall foster the development of those supportive relationships essential to the fulfilling of the functions of this position, achieving the results expected and encouraging the organization the concepts of teamwork and Cooperative spirit and vision.

External:
Shall maintain supportive relationships with member-consumers, the general public, and other external contacts to assure that satisfactory results are achieved.

This position requires sedentary work: requires visual acuity in machine operation with inspection, requires repetitive motions, hearing, talking, feeling, grasping, lifting, pulling, pushing, walking, reaching, standing, crouching; and is not substantially exposed to adverse environmental conditions.

The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Jackson Electric Membership Corporation. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.