Call Center Representative - PBM

Position: Call Center Representative I - PBM
Shift: 1:00PM - 10:00PM (Training is 9:00AM - 6:00PM for the first weeks)

Note:

Weekend availability is required for one weekend day per week

Location:

Onsite in Gainesville, GA

Job Type: Full-Time

Pay Rate: $15.50 per hour

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

* Promptly and courteously answer inbound telephone calls.

* Assess, prioritize and resolve client issues using good listening and comprehension skills.

* Escalate issues to management as appropriate.

* Document and retain all pertinent information.

QUALIFICATIONS AND REQUIREMENTS

* Minimum 1 year experience in a customer service position, preferably in a call center environment.

* PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.

* Proficient PC skills in Windows-based applications.

* Excellent verbal and written communications skills.

* Excellent telephone etiquette and strong customer service orientation.

* Highly organized with strong attention to detail.

* Excellent time management skills.

* Ability to work independently and with a team.

* Ability to exercise logical critical thinking in problem solving.

* Ability to be flexible and quickly adapt to the changing needs in the department.

* Flexible with scheduled work hours.

* Bilingual English/Spanish is a plus.

EDUCATION

* High School Diploma or equivalent.

* Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

* Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

* Comprehensive

Health Benefits:

Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.

* Time to Recharge:
Paid vacation and holiday pay.

* Focus on Your Wellness:
We offer a robust Employee Wellness Program.

* Invest in Your Future: 401(k) with a company match.

* Support System:
Employee Assistance Program provides confidential support and counseling.

* Get Rewarded for Referring Great People:
Employee referral program.

Ready to start your rewarding journey with us? Apply today!

Pro Care Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at

Pro Care Rx is an Equal Opportunity Employer.