Concierge

Concierge

Terra Bella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short‑term Respite. With a foundation rooted in purpose, hospitality, and connection, Terra Bella fosters communities where both residents and team members thrive.

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors, answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster, Move‑In and Move‑Out Register daily;
  Guest and Sign‑In Logs as necessary.
• Manages appointments for residents and family members such as hairdressing, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

• High school diploma or general education degree (GED) preferred.
• One to three years of customer service experience and/or training; or equivalent combination of education and experience.

• Competitive pay.
• Medical, dental, vision, life, and disability insurance.
• Paid time off and holidays.
• 401(k) with employer match.
• Paid training and career growth opportunities.
• Wellness‑related benefits.
• Employee Assistance Program (EAP).

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V