Veterinary Receptionist; Care Coordinator

Position:
Veterinary Receptionist (Care Coordinator) - Browns Bridge Animal Hospital

Pet Vet Care Centers' Browns Bridge Animal Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team in Gainesville, Georgia.

As a Care Coordinator you will provide essential administrative and customer service support, contributing to a high‑performing organization focused on superior pet and client care.

This role includes a range of administrative and front‑desk responsibilities, including customer service, appointment scheduling, data entry, and financial tasks.

• Provides excellent customer service in‑person and over the phone, especially during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

• Minimum age 18 years.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Passion for delivering an optimal client and patient experience; upbeat and personable demeanor.

• Previous experience in a veterinary setting.

• Business hours Monday‑Friday 8 am‑6 pm (one‑hour lunch) and Saturdays 8 am‑1 pm.
• Full‑time: 3.5–4 weekly shifts, rotating every other Saturday. Saturday shifts count as half days.
• Schedules are typically released four weeks in advance and will be available during the interview.

• Medical, dental, and vision insurance.
• Paid parental leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team‑member pet discounts.
• Emotional well‑being support, including Calm app access and 24/7 EAP.
• CE stipends and career development resources.
• Grant Circle – a relief fund for team members facing personal hardship.
• Local hospital culture backed by national resources.

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical or mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.