Customer Service Representative

Job Overview

Position: Customer Service Representative

Department: Hall County Health Department, part of Georgia Department of Public Health – District 2

Location: 1290 Athens Street, Gainesville, GA 30507

Work Hours: Monday, Wednesday & Thursday 8:00 AM‑5:00 PM;
Tuesday 8:00 AM‑7:00 PM;
Friday 8:00 AM‑12:00 PM (30 min lunch)

Pay Grade: F, G

• Under direct supervision, work and communicate with the general public, internal customers, and/or external customers to provide information and services meeting customer expectations.
• Under general supervision, similar duties; may resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.
• Initial check‑in of patients for General Intake, CHC, TRV, and STD clinics: obtain current address, phone number, insurance card,  necessary documents.
• Monitor the patient waiting area; direct clients to appropriate clinics and assist with information for services outside the health department.
• Receive, screen and direct telephone communications; check voicemail and return calls throughout the day.
• Interpret and translate health‑care information for limited English‑proficient clients; convey translations to client/family regarding programs, guidelines, services, support systems and problems.

• Customer Service Representative 1:
  High‑school diploma/GED and one (1) year of experience communicating information in a customer‑service setting.
• Customer Service Representative 2:
  High‑school diploma/GED and two (2) years of experience, or one (1) year of experience in a position equivalent to lower‑level Customer Service Representative 1.

• Ability to speak, read and write Spanish.

• 40‑hour work week (Monday–Friday)
• 13 paid holidays per year
• Three weeks each of annual and sick leave per year
• Defined‑benefit retirement plan, including a 401(k) with employer match
• Health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long‑term care, short and long‑term disability and specified illness options
• Medical/childcare spending accounts and 457 deferred compensation plan
• Workplace flexibility and collaborative, inclusive team environment

DPH is an Equal Opportunity Employer.