Field Service Scheduler I

At JBT Marel,
what we do matters
, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

• Close cooperation with relevant stakeholders like Project Management, Customer Support Management, Technical Support, FSE Planner and the FSE.
• Close cooperation with Project Manager/Coordinator to ensure scheduling is in line with the delivery of equipment.
• Close cooperation with Customer Support Coordinator to ensure scheduling is in line with the delivery of spare parts.
• To reserve capacity for all field service activities, both pro-and re-active.
• To schedule FSEs to fulfill the work orders that have been created in line with local laws, regulations and work-life balance. To monitor the status/progress of the requests and act quickly upon changes.

• Schedules FSE’s according to work order requirements, location and severity
• Identifies resource needs/shortage/excess and involve relevant stakeholders, to find the optimal solution
• Informs stakeholders about changes/issues to the scheduling process
• Updates and manage the service schedule in a timely and accurate manner
• Ensures balanced, effective and efficient use of resources (customer, FSE and organization)
• Provides to Field Service Manager an up-to-date overview of scheduled/available Field Service Engineer hours/capacity
• Work with Field Service Manager to ensure Field Service Engineers’ training needs, Skills and Skill Level are up to date

• Ability to execute agreed tasks and deadlines against performance criteria (KPI).
• Ability to work closely with a pool of Field Service Engineers and understand the dynamics and capabilities of the team.
• Stakeholder handling skills and social perceptiveness.
• Guidance and motivation of people, gaining commitment from both internal and external colleagues.
• Process and manage multiple schedules simultaneously
• Process driven and IT literate.
• Clever decision maker in fast pace environment
• Good grammar and communication skills

• 3+ years of experience with operations management and/or field service scheduling
• Knowledge of Service Administration processes, preferably in a Sales or Service environment.
• Strong logistics and planning background.
• Experience of using an ERP system preferred, ideally in combination with a service-scheduling application (Service Max preferred)
• Excellent English skills, both written and verbal
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

collaborative working across our global teams to deliver world-class projects.

ensuring new experiences and challenges at JBT Marel to feed your growth!

• Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

JBTMarel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair,…