Service Advisor

Responsibilities

• Determine a customer’s vehicle issue.
• Document and prepare repair orders.
• Schedule service.
• Communicate with the customer.
• Prepare estimates.
• Obtain authorization.
• Close repair orders.
• Obtain appropriate form of payment from the customer.

The position reports to the Service Manager, is a 40‑hour a week position and is eligible for overtime. The position also qualifies for a monthly bonus incentive based on individual gross profit.

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Professional dress and excellent oral and written communication skills with customers, vendors, and other contacts.
• Two years of related experience in a dealership.
• General knowledge of truck mechanical operations.
• Sales experience preferred.

The position works throughout the service bays in an open garage area. It is physically demanding: stand six to eight hours per shift; stoop, kneel, crouch, crawl, reach, handle and feel; lift and transport up to 50 pounds occasionally; and be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non‑hazardous materials. Road testing of vehicles may also be required.

This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. All applicants must be willing to submit to a background check and post‑offer drug screen.