Supervisor - Virtual Monitor Technician - Night

Job Category: Allied Health

Work Shift/

Schedule:

12 Hr Evening - Morning

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Working under the direction of the Virtual Monitoring Unit Nurse Manager, the VMU Supervisor provides direct oversight of Virtual Monitoring Technician and Medical Observer staff. This role supports the leadership team with day-to-day operations of the department, including timekeeping, scheduling, pre-hire processes, and system access requests (SAR) in Workday for VMU/MO staff. The Supervisor also assists with departmental data collection, reporting of associated metrics, and other duties as assigned.

The Supervisor position is tightly integrated with the Nurse Manager, Assistant Nurse Manager, and Clinical Educator of the Virtual Monitoring Unit Management team. If necessary, the Supervisor will work in the department to assist with patient monitoring and fill in for staffing needs.

• Licensure or other certifications: CPR certification required within 30 days of hire
• Educational Requirements: High School Diploma
• Minimum Experience: One (1) year experience in a patient care setting or one (1) year supervisory experience.

• Preferred Licensure or other certifications:
• Preferred
  
  Educational Requirements:
  
  Associate's or Bachelor's degree in healthcare, business administration, IT, or related field
• Preferred Experience: One (1) year of leadership or supervisory experience, including team coordination and performance management. One (1) year experience with timekeeping and scheduling.

• Proactive, engaged, visible support person recognized as having excellent follow through on issues.
• Ability to communicate effectively. Good written and oral communication skills with the ability to give exact details.
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast paced environment.
• Ability to remain calm during stressful situations.
• Skill in communicating orally with a variety of people answering questions and explaining information and decisions. Never uses only written communication to communicate sensitive information.
• Skill/competency in use of computer software program/systems impacting unit performance/management.
• Ability to identify, plan and coordinate services within department.
• Ability to provide staffing, scheduling and timekeeping functions, ensuring adherence to labor productivity targets.
• Ability to work effectively with a variety of professional and paraprofessional staff.
• Ability to give oral and written instruction in exact detail.
• Ongoing competency to monitor a patient remotely from the Virtual Monitoring Unit.
• Demonstrated ability to monitor a patient at the bedside.

• Responsible for Virtual Monitor Technician and Medical Observer staff timekeeping functions. To include but not limited to daily timecard reconciliation, review of missed punches, correct time-type, correct position profile, proper incentive utilization, proper allocation of PTO, Stand‑by, and ATO hours, proper department costing of employee worked hours, processing of payroll check request, etc.
• In coordination with the Virtual Monitoring Unit Nurse Manager, assumes responsibility for maintenance, communication and implementation of changes within their area of responsibility.
• Serves as the key contact for the night shift Virtual Monitor Technicians/Medical Observers.
• Assists with report development and maintenance as it related to tracking data within the department.
• Attends Virtual Monitoring Unit departmental meetings.
• Responsible for the placement of SARs, IT Tickets, Facility Maintenance Tickets, etc. for the Virtual Monitoring Unit.
• Manages resources within budgetary constraints (time and attendance, supply ordering, overtime, capital request, etc.).
• Completes department specific & annual education requirements within specific timelines.
• Exhibits flexibility in scheduling to meet department needs.
• Maintains order and functioning of Virtual Monitoring Unit and equipment.…