HIM Health Information Management Tech Float

Position: HIM Health Information Management Tech Float - Saturday - Tuesday
Job Category:

Revenue Cycle Work Shift/

Schedule:

8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary Working within the Health Information Management Department to provide coverage for all functions of the HIM Department (excluding Coding). May include the functions of the following areas:
Release of Information via MyChart, Document Capture, Analysis, Vital Records, MyChart Support, Release of Information via MyChart and Health Record Integrity. Assures compliance with HIPAA privacy guidelines while maintaining and exceeding Customer Service expectations in a timely and accurate manner.

Minimum Job Qualifications Licensure or other certifications:

Educational Requirements:

High School Diploma or equivalent. Notary of the Public and Vital Record Deputation required within one month of employment if asked to cover this area.

Minimum Experience:

Three (3) years of customer service or medical records experience required. Three (3) to six (6) months on the job training to develop skills necessary to perform all the job functions.

Experience with Microsoft Office, computers, and other office equipment required.

Other:

Preferred Job Qualifications Preferred Licensure or other certifications: RHIT Certification.

Preferred

Educational Requirements:

Associates Degree.

Preferred Experience:

Other:

Job Specific and Unique Knowledge,

Skills and Abilities

Performs Release of Information duties assigned, including

Ability to effectively use computer software and technology as required including Microsoft Word and Excel Ability to understand and become knowledgeable of Release of Information standards, policies & procedures, HIPAA regulations, and to complete work in compliance of these and other strategies

Ability to read and comprehend complex healthcare terminology. Completed Medical Terminology course preferred.

Effective organizational skills with an aptitude for prioritizing tasks and time.

Must be able to multi-task effectively

Knowledge of all areas of HIMBilingual Spanish Preferred Must uphold HIPAA and organizational privacy practices

Essential Tasks and Responsibilities Performs Release of Information duties assigned. Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity, and electronically transmits medical records to processing operations.

Performs quality audits on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the ITS department. Provides excellent customer service by being attentive, respectful and professional at all times: ensures understanding of customer requests and follows through as promised; being proactive in identifying and addressing member concerns, or problems.

Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. Maintains a clean and orderly work area, ensures that records and files are properly stored before leaving area, and ensures adequate supplies to meet customer requests. Maintains working knowledge of the current state laws regarding fee structure, HIPAA regulations, and departmental/organizational policies and procedures.

Ability to maintain regular attendance and punctuality as scheduled. Notifies ROI Team Leader and HIM Operations Manager if unable to adhere to daily schedule. Attends and participates in required educational training sessions and staff meetings. Promptly reports to the Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived. Ability to work with minimum supervision, organize workload and prioritize tasks to meet production goals.

Performs Document Capture duties assigned. Retrieval of records, including missing records, thinned and/or held charts. Perform daily tasks in Epic, OnBase, Document…