Lake Lanier Olympic Park Event Assistant

Job Summary

The Lake Lanier Olympic Park Event Assistant supports the planning, coordination, and execution of special events by assisting with client communication, event setup, billing follow‑up, and on‑site operations. This role is highly customer‑facing and requires flexibility, organization, and the ability to support long event days while maintaining excellent service standards.

• Monitor and assist with event setup and breakdown, queuing lines, and layout adjustments, including the placement of vent enhancements in requested designated areas after the floor layout is complete (e.g., drink service, easels, etc.).
• Assist event managerial staff during day or evening events as needed or scheduled, providing support for long event days and ensuring smooth transition between event set‑up and the actual event start time, which may include early mornings, nights, and weekends.
• Work with clients and event managers to build layouts and room configurations based on event needs and client requests.
• Accept day‑to‑day deliveries and ensure the recipient is notified of the delivery or that items are properly placed in the designated area for event materials or building supplies.
• Welcome walk‑in clients, guests, and vendors upon arrival and provide on‑site assistance as needed, including rental inquiries, short informational tours of the park and the Boathouse, and gathering contact information for leads.
• Schedule and conduct site visits with vendors and potential clients.
• Assist event managers during final meetings and walk‑throughs prior to an event by taking notes, entering, and maintaining accurate client notes and event details in the event management system.
• Assist with follow‑up communications on leads received from walk‑in clients, phone inquiries, and emails to support bookings.
• Manage event billing and final invoicing with accuracy and efficiency, consistently meeting a 30‑day billing cycle; manage linen orders, including quantity tracking, ordering, and coordination with vendors.
• Assist with monitoring The Boathouse event‑related inventory and supplies.
• Act as a Manager on Duty during scheduled special events.

These are not to be construed as exclusive or all‑inclusive. Other duties may be required and assigned.

Minimum one year experience with hospitality, event planning, customer service, and related experience which provides the minimum level of qualifications stated above.

Valid Class C Driver’s License and a satisfactory Motor Vehicle Record (MVR).

• Must be detail‑oriented and have excellent customer service skills.
• General knowledge of the Boathouse A/V equipment.
• Knowledge of Microsoft Office Professional products preferred and ability to learn the planning and scheduling software used by Lake Lanier Olympic Park.
• Ability to organize time, priorities, and schedules and plan tasks, project plans, and timelines with limited supervision.
• Ability to communicate clearly and effectively, both orally and written.
• Ability to handle multiple priorities, problems, and demanding situations.
• Must be able to lift up to 25 pounds.
• Ability to establish and maintain effective working relationships with team members, customers, event guests, City employees, and the general public.
• Ability to follow implemented policies and procedures while maintaining the Boathouse and Lake Lanier Olympic Park standards of service.
• Ability to work well in a team environment while also being able to work with limited supervision.
• Ability to convey a professional and positive image and attitude at all times while on Lake Lanier Olympic Park property or during a City event.
• Maintain a flexible work schedule to meet the demands of the event and hospitality industry; hours may be long and irregular.
• Must be goal and results driven.

This class specification should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be required to perform job‑related responsibilities and tasks other than those stated in this specification.