Clinical Informatics Analyst II - Cupid Cardiology

Provides intermediate level support of multi-user clinical operating systems, hardware and software tools, including installation, configuration, maintenance, training, and support of these systems. Facilitates assessment of current practice and translation of end user needs into the optimal configuration and build of clinical applications. Demonstrates solid analyst skills, advanced technical/ maintenance skills, and clinical knowledge to provide advanced support of clinical application use, enhancement and process improvement.

Essential Tasks and Responsibilities

• Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in problem solving issues related to clinical information systems.
• Coordinates aspects of planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to clinical information systems.
• Researches, plans, installs, configures, troubleshoots, maintains and upgrades operating systems and application software and hardware, possessing a high level of knowledge regarding support of assigned systems.
• Maintains understanding and working knowledge of current clinical information systems, associated workflows and relationship to other systems within the organization.
• Maintains membership on or consultation to; appropriate committees, work groups, or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of clinical information systems.
• Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects.
• Participates in development and execution of a standardized methodology for testing major system functions before system changes/upgrades are moved to production environment.
• Participates in the development and maintenance of support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhancements.
• Reviews and collaborates as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.
• Participates in the process of planning new systems/ processes or re-engineering, working collaboratively across the organization and multiple departments to support clinical practice and ensure development, evaluation, and ongoing support for the EMR.
• Serves as Clinical ITS Liaison support to assigned clinical departments, working with system analysts and department leaders, facilitating a strong partnership between Information Technology and the user community to facilitate ITS support and response to system issues and needs.
• Actively works to develop understanding of customer/department operations, systems and processes, assessing current practice and translating end user needs into optimal configuration and build of clinical applications and system workflows, ensuring effectiveness and efficiency.
• Facilitates reporting of information from source systems using the most appropriate tools.
• Creates and maintains up-to-date training materials for the systems as appropriate or works with system educator to do so. Conducts or participates in training classes when appropriate.

Job Qualifications

• Preferred
  
  Educational Requirements:
  
  Bachelors Degree.
• Licensure or other certifications:
  Certification, if applicable.
• Educational Requirements:
  
  Associates Degree or Technical Degree. In lieu of degree, will consider individuals with extensive IT or Operations experience.
• Minimum Experience:
  
  A minimum of five (5) years of IT application or related operational experience.
• Preferred Licensure or other certifications:
  Specific IT application.