IT Support Specialist III

Overview

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

IT Support Specialist III

Gainesville, GA

8 Months

Temporary Assignment

Hybrid

• The job will be to deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with GDOT users to identify training needs, courses, and content.
• Candidate will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications.
• Candidate will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products. Candidate will collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.
• The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.
• GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, Tech Smith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.
• Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.
• Candidate will be working as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on 40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

• Training:
  Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Content Development:
  Produces high quality training content quickly with minimal rework.
• Communication:
  Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
• Teamwork and Cooperation:
  Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can- do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Customer Service:
  Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule…