Medical Interpreter - Longstreet Clinic - Pediatrics

Position: Medical Interpreter - The Longstreet Clinic - Pediatrics
## Medical Interpreter
- The Longstreet Clinic
- Pediatrics Apply locations:
Gainesville, GAtime type:
Full time posted on:
Posted 6 Days Agojob requisition :
R28476
** Job Category:
** Administrative & Clerical
** Work Shift/

Schedule:

** 8 Hr Morning - Afternoon
** Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.**##
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* About the Role:

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** Job Summary
** The Medical Interpreter provides a wide range of support services, including providing interpretation and translation activities for non-English speaking patients and families across the entire facility. Informs departmental leadership of any cultural influences that affect the care and compliance of the patient. Acts as a highly visible and accessible patient and family advocate that acts as a liaison between patients and the organization.

Offers a specific channel for patients and families for information, general assistance, and referral to appropriate resources. The Medical Interpreter will ensure a personal touch to the patient's hospitalization or outpatient service and help alleviate fears and anxieties for both patient and families, as well as be exceptionally responsive to various customer satisfaction issues.#
** Minimum Job Qualifications**
* ** Licensure or other certifications:
** 40-hour Medical Interpretation Certificate, approved at NGHS
- Obtained within 4 months of hire date.
* *
* Educational Requirements:

** High School Diploma or GED.
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* Minimum Experience:

** One (1) year customer service-related experience. Must be bi-lingual in both English and an identified foreign language (Spanish).
* ** Other:**#
** Preferred Job Qualifications**
* ** Preferred Licensure or other certifications:**
* ** Preferred

Educational Requirements:

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* *
* Preferred Experience:

** Knowledge of medical terminology helpful.
* ** Other:**#
** Job Specific and Unique Knowledge,

Skills and Abilities

*** Fluent oral/written communication skills in English and an identified foreign language (Spanish), and the ability to communicate effectively with patients/families, other healthcare staff, and external providers of service. Provides interpretation and translation services.
* Ability to handle complex, timely, and confidential information with discretion and possess the ability to prioritize tasks in order to deliver high quality work, with minimal supervision, against tight time deadlines and to work confidentially and sensitively
* Demonstrate proficiency with computers and computer software
* Ability to work effectively cross-culturally    #
** Essential Tasks and Responsibilities
*** Renders a complete and accurate interpretation without altering, omitting, and/or adding anything to the meaning of what is stated or written. Verbal interpretation may include interpretation of profane language. Remains neutral in interpretations allowing each party to express themselves.  Separates personal belief from those of the other parties.
* Assists with interpretation of unit forms, as well as communication regarding consent forms and obtaining patient signatures. Coordinates time with staff and physicians for scheduled appointments for identified foreign language speaking patients.
* May assist as needed or as necessary in quality control for translated documents from English to an identified foreign language(Spanish).
* Enhances customer satisfaction by actively supporting and demonstrating a customer service-oriented approach to the patient experience. Identifies opportunities for enhancing customer service and improved patient management within the diverse cultural population of the Health System.
* Addresses culturally based miscommunication when necessary by sharing cultural information with the patient and the provider(s) when relevant to the patient's care.
* Maintains confidentiality and respects patient privacy. Performs in a manner that respects HIPPA laws.
* Demonstrates a positive, calm, helpful, respectful, team player attitude in situations with patients, families, physicians, and coworkers. Present a positive public relations image as caring, courteous, attentive.
* May be required to assist Rehabilitation Therapists. Considers patient’s safety and modesty by properly draping with item such as sheet, rope, and slippers. Makes appropriate Therapist or assistant aware of any notable patient responses.
* Assists other team members to accomplish their job duties. Performs data entry/retrieval and other computer activities as necessary, and accurately completes various documentation required for transactions.
* May be required to visit new inpatients within twelve (12) hours of admission so that patients/families have adequate opportunity to express non-medical needs.  Encourages patient to call representative with any concerns, and maintains accurate daily logs on patient visits.
* Provides information, general assistance, complaint resolution, and referral to appropriate resources for satisfactory solutions to each concern in a pleasant and…