Parts Manager

Responsibilities

Responsibilities include but are not limited to:

• Forecasts goals and objectives for the department and strives to meet
• Hires, trains, motivates, evaluates, counsels and supervises the performance of all parts department staff
• Prepares and administers an annual operating budget for the parts
• Maintains a balanced inventory consistent with the requirements of the service department and the do‑it‑yourself public.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Ensures that parts inventory turns at agreed upon intervals.
• Monitors and adjusts inventory to minimize obsolescence.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the manufacturer.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards for outside customers as well as internal dealership
• Analyzes sales, expenses, and inventory to maintain profit goals.
• Works with the service manager to ensure a timely turnaround of parts needed for internal jobs.
• Confronts issues, makes decisions and resolves conflicts.
• Establishes partnership relationships with vendors to support their success.
• Effectively implements new policies, procedures and systems when necessary
  * Uses applicable computer programs.
• Attends managers meetings.
• Holds regular department meetings.
• Provides technical assistance to parts department employees
• Monitors parts department employees' payroll records.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Directs outside parts and counter sales efforts.
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's procedures
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Assists in the collection of past‑due invoices
• Enforces safety requirements, processing of SDS sheets on all products carried, and OSHA Right‑to‑Know.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales
• Keeps work area safe and clean.
• Performs related duties as assigned.

Knowledge, Skill and Ability to:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual.
• Effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization
• Plan, assign, supervise review and evaluate the work of others
• Train staff in work
• Read and interpret rules, policies and procedures
• Organize, prioritize and delegate work and coordinate multiple activities to meet critical time deadlines.
• Use initiative and sound independent judgment within general policy guidelines.
• Research, compile and summarize a variety of informational materials.
• Use computers, preferably in a PC, Windows‑based operating
• Possession of a valid Driver License
• Education:
  
  Associate's degree (A.
  
  A.) or equivalent from a two‑year college or technical school is preferred
• Experience:
  
  Three years or more of related experience and/or training.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Full‑Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Medical Insurance
• Employer Paid Vision Insurance
• Employer Paid Health Savings Account Contribution
• 5 Paid Time Off Vacation Days/Year (after 1 year)
• 10 Paid Time Off Vacation Days/Year (after 2 years)
• 15 Paid Time Off Vacation Days/Year (after 3 years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi‑Weekly Pay Periods, Paid on Fridays
• Holidays:
  Thanksgiving, Christmas, Memorial Day, Independence Day, Labor Day & New Years
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In‑House Insurance Agency
• Access to In‑House Marketing Agency

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!