Manager, Gas Operations

Responsibilities

• Operational Leadership
  • Direct and oversee daily gas operations activities to ensure safe, reliable, and efficient service delivery.
  • Develop, implement, and continuously improve operational processes, procedures, and documentation to enhance efficiency, accountability, and workflow management.
  • Establish operational schedules and staffing plans to ensure adequate coverage and efficient resource utilization.
  • Monitor operational performance metrics and implement corrective actions as needed to achieve business objectives.
  • Collaborate with Engineering to identify, prioritize, and execute system improvements and infrastructure upgrades.
• Financial and Resource Management
  • Develop, manage, and monitor departmental budgets to ensure responsible stewardship of financial resources.
  • Identify and implement opportunities to improve productivity, reduce costs, enhance quality, and strengthen customer satisfaction and safety performance.
  • Optimize workforce deployment and resource allocation to support enterprise-wide operational requirements.
• Team Leadership and Workforce Development
  • Lead, coach, mentor, and develop supervisors and operational personnel to foster a high‑performance culture.
  • Evaluate staffing needs and proactively recruit, train, and develop qualified personnel.
  • Ensure all employees meet required Operator Qualification (OQ), training, certification, and compliance standards before independently performing assigned work.
  • Manage employee performance, conduct performance evaluations, and support career development planning.
  • Review and approve employee time reporting and payroll submissions in accordance with company procedures and deadlines.
• Safety, Compliance, and Quality Assurance
  • Ensure compliance with all applicable federal, state, and local regulations, company policies, and safety standards.
  • Schedule, monitor, and conduct quality assurance audits to verify system integrity, regulatory compliance, operational excellence, and customer safety.
  • Maintain readiness and lead emergency response activities, including incident command coordination and resource mobilization during emergencies, outages, and system pressure events.
  • Support enterprise‑wide initiatives to maintain the safe and reliable operation of the gas distribution system.
• Customer and Community Relations
  • Oversee customer issue resolution related to operational responsibilities, ensuring a high level of customer satisfaction.
  • Build and maintain productive relationships with developers, contractors, home builders, industrial customers, and economic development organizations to support customer growth and gas sales opportunities.
  • Represent the company with regulatory agencies, public officials, customers, and community stakeholders as appropriate.
  • Promote a positive corporate image through active participation in civic, professional, and industry organizations.
• Strategic Execution
  • Establish and drive operational goals aligned with departmental and enterprise strategies.
  • Serve as a change leader by developing, implementing, and successfully executing business initiatives and projects.
  • Partner with leadership teams to support strategic planning, operational excellence, and continuous improvement efforts.

• High School Diploma or GED required.
• Utility trade certifications, licenses, or related technical credentials required or preferred based on operational area.
• Associate or bachelor’s degree in engineering, business, operations management, or a related discipline preferred.
• Minimum of 10 years of progressively responsible experience in natural gas operations, utility operations, or a related field.
• Demonstrated success leading, managing, and developing operational teams.
• Experience managing budgets, regulatory compliance requirements, safety programs, and operational performance metrics.
• Strong knowledge of natural gas distribution systems, construction and maintenance practices, emergency response processes, and applicable industry regulations.

• Leadership and Team Development
• Operational Excellence
• Regulatory and Safety Compliance
• Emergency Response Management
• Financial Acumen
• Strategic Planning and Execution
• Customer…