Inside Sales Representative - Discrete

POSITION SUMMARY

The Senior Inside Sales Representative, discrete/unplanned, serves as the primary internal contact for assigned non‑VMI customers. This role supports the full sales cycle through account management, data analysis, and cross‑functional coordination. Key responsibilities include sales execution, expediting, quoting, sourcing, and quality assurance to meet customer needs. The position also provides backup to the Business Unit Manager for order corrections, credits, and order releases.

Additionally, they assist in training, offer team leadership, and may lead process improvement initiatives and project teams.

• Work to meet all established Key Performance Indicators (KPIs)
• Meet sales and gross profit percentage targets for assigned books of business
• Follow company guidelines to establish selling prices and profit margins
• Actively research profitability concerns
• Meet objectives related to customer acquisition and activation
• Always represent the company professionally and courteously
• Maintain a moderate to expert technical understanding of fasteners and industrial hardware
• Ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
• Serve as an escalation point for non‑routine customer solutions and support, providing assistance to the Business Unit Manager in escalated matters
• Improve customer experience and provide solutions for one‑time buys, driving efficiency to improve service and profitability
• Provide support and mentorship to other inside sales team members, including training opportunities
• Manage data entry, quote support, record management, research activities, logistics communication with the warehouse, shipment scheduling, and related processes
• Effectively manage all customers’ master data, including shipping conditions, blanket order requirements, contact information, CRM data, invoicing, and order entry details
• Proactively drive account management while executing tasks to support the sales process and move opportunities forward
• Collaborate professionally with cross‑functional teams to identify and resolve customer issues
• Use reporting tools for inventory review and new item additions
• Manage customer portals for demand, quote requests, and corrective actions
• Maintain and build customer relationships to become trusted consultative advisors
• Exercise excellent judgement and decision‑making skills
• Strategic thinking, using creative and innovative problem‑solving across diverse situations
• Proactively contact customers to assist with upcoming requirements
• Learn to read and decipher customer prints and drawings through Wurth training
• Provide leadership for recommending and identifying internal process improvements
• Respond promptly to requests via all modes of communication (phone, fax, email, chat)
• Perform other duties as assigned

• Bachelor’s Degree Preferred; high school diploma or GED acceptable
• Minimum 3‑5 years of customer service, inside sales, or related experience required
• Intermediate to advanced experience in Microsoft Outlook, Word and Power Point
• Advanced Excel skills
• Experience with SAP and P21 systems a plus
• Ability to read, analyze, and understand customer purchase orders, drawings, and vendor‑supplied reference materials
• Experience in sourcing and procuring industrial hardware
• Intermediate to advanced technical understanding of fasteners and industrial hardware
• Analytical decision‑making skills that impact the customer
• Ability to upsell products and services
• Ability to provide professional written, computer‑generated, or verbal quotations and recommendations
• Clear and concise verbal communication via phone and in person
• Excellent judgement and decision‑making skills
• Establish credibility, respect, and trust with internal colleagues and external customers
• Motivating employees, creating a team environment, and resolving conflict
• Occasional lifting, carrying, or moving up to 25 lbs

• Proactive supply‑chain solutions customized to your business and industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management…