Inside Sales Rep - Gainesville

Job Summary

The Inside Sales Representative (ISR
1) supports the sales/operations of the branches by responding to customer inquiries and concerns, resolving customer complaints, generating sales documents, and effectively managing communication between customers, branches, and outside sales representatives. This position is safety sensitive and requires compliance with the company's drug and alcohol policy, as well as adherence to all safety regulations and procedures.

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations documents (invoicing, contracts, pick list, packing list, returns) and distributes them to respective departments.
• Responsible for guiding, assisting, and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other Branches with any data and backup data as requested.
• Follows up on a regular and as‑needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out‑of‑line conditions affecting customer satisfaction.
• May take after‑hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested.

• Excellent communication skills, verbal and written, to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.

• Minimum (1) year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.
• Must have reliable transportation.