Inside Sales Specialist

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Full Time Gainesville, GA, US

3 days ago Requisition

At Duncan Exterminating, we combine decades of termite, pest, and mosquito control experience with a personal touch to provide trusted, effective pest management solutions— and we do it while demonstrating our core values:
Integrity, Excellence, Empathy, Accountability, and Teamwork.

As an Inside Sales Representative, you’ll be the first point of contact for potential customers seeking pest, termite, and mosquito control services. You’ll educate customers on our services, provide customized solutions, and convert inbound and outbound leads into loyal customers while delivering an exceptional customer experience. You will provide pricing and scheduling of the initial service or lead while on the call.

• Answer incoming calls from potential new customers in a professional, courteous, and timely manner.
• Schedule the first service appointments while ensuring efficient technician routing and availability.
• Collect a form of payment and a signed contract (PC & MC).
• Make outbound sales calls to prospective and existing customers.
• Identify customer needs and recommend appropriate services.
• Focus on achieving First Call Resolution (FCR)by resolving customer concerns during the initial interaction whenever possible.
• Explain services accurately, benefits, pricing, promotions, and terms.
• Generate leads and follow up with potential customers.
• Coordinate with field specialists, service managers, and other departments to ensure customer issues are resolved promptly.
• Handle customer objections and negotiate to close sales.
• Maintain knowledge of company services, promotions, and procedures to provide accurate information.
• Meet or exceed sales targets, quotas, and performance goals.
• Perform additional duties as assigned.

• Must obtain GA Technician Certification within specified period to sale pest control services.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Active listening and persuasion.
• Ability to multitask while navigating multiple computer systems.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and customer management software.
• Objection handling and negotiation.
• Ability to work with sales targets.
• Competitive starting hourly rate + commission
• 401k/Company match
• Company paid Life/AD&D and Long-Term Disability
• Paid Vacation/Sick Time
• 9 Paid Holidays
• Team Member Referral Bonus
• Employee Assistance Program

We are proud to be an equal opportunity employer. We value a diverse workforce and do not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.