Field Service Technician​/Mechanic

Full-time/Part-time

Full-time

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including:

• Material Handling Equipment, Parts, and Service
• Automated Mobile Robots
• Vision guided vehicles and automated guided vehicles
• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
• WMS/WES/WCS solutions and Software
• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers. That’s why we put so much into the hiring, training, and continued development of our technicians in the field. Whether you’re an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level.

• Troubleshooting: identify and diagnose electro‑mechanical problems with equipment, and perform installations and repairs as needed.
• Customer Interaction: interact directly with customers to understand concerns, recommend actions, and ensure satisfaction with service.
• Professionalism: maintain a professional demeanor and represent the company positively, fostering goodwill.
• Repair Work: execute repairs efficiently and effectively, addressing situations promptly and professionally.
• Scheduled Maintenance: perform scheduled maintenance tasks for contracted customers and identify necessary repairs during checks.
• Inventory Management: keep track of parts and supplies inventory in the service van.
• Van Maintenance: ensure the van is properly maintained and stocked.
• Safety Compliance: adhere to customer safety and housekeeping guidelines during repairs, prioritizing safety.
• Other duties: perform any other duties as assigned or required to support the company's overall operations.

All potential hires are subject to pre‑employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Must have and maintain a valid driver’s license with a clean driving record.
• High school diploma or equivalent is required.
• 1‑3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.
• Solid understanding of mechanical, electrical, hydraulics, and electronic systems, including reading schematics and technical manuals.

• Interpersonal
  
  Skills:
  
  communicate effectively and courteously with customers, simplifying technical concepts.
• Problem‑Solving: analyze issues promptly, identify root causes, and implement solutions to minimize downtime.
• Attention to Detail: ensure accuracy in work to maintain equipment safety and efficiency.
• Time Management: prioritize tasks efficiently to meet deadlines and respond promptly to customer requests.
• Industry Awareness: stay updated on industry advancements and product availability.
• Equipment Operation: safely operate various tools and equipment used in maintenance and repair work.
• Physical Stamina: perform manual labor, lift heavy equipment, and work in diverse environments.

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We offer a comprehensive benefit program to protect your health, your family, and your way of life.

• Medical, Dental and Vision Insurance, Prescription Drug Plan.
• Company‑paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing;
  Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
• Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone &…