Dispute Resolution Analyst; Temporary; H​/F - SAFRAN LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement "World's Best Companies 2024" du magazine TIME. Safran Seats est l'un des principaux fabricants mondiaux de sièges d'avion, tant pour l'équipage que pour les passagers. 1 million de sièges d'avion fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes du monde entier.

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

Objective:
The Dispute Resolution Analyst is responsible for investigating, analyzing, and resolving customer disputes related to billing, payments, and account balances. This role ensures timely resolution of issues to support cash flow, customer satisfaction, and compliance with company policies. The Dispute Resolution Analyst will work with limited supervision. This role requires a strong understanding of complex customer agreements, long lead times, and multi-tiered supply chains.

• Dispute Investigation: review and analyze customer claims, discrepancies, and disputes related to invoices, payments, and account statements.
• Cross-Functional Collaboration:
  
  work closely with sales, customer service, finance, and legal teams to gather information and resolve disputes.
• Documentation & Reporting: maintain detailed records of dispute cases, resolutions, and communications. Prepare regular reports on dispute trends and resolution timelines.
• Customer Communication: communicate professionally with customers to clarify issues, provide updates, and negotiate resolutions.
• Root Cause Analysis: identify recurring issues and recommend process improvements to reduce future disputes.
• Compliance & Policy Adherence: ensure all dispute handling complies with internal policies, contractual terms, and regulatory requirements.
• Performs other duties as assigned.

• Education &
  
  Qualification:
  
  Bachelor's degree in Finance, Business Administration, or related field.
• Work Experience:
  
  25 years of experience in collections, accounts receivable, or dispute resolution. Technical knowledge.
• Professional
  
  Skills:
  
  strong analytical and problem-solving skills. Must be computer literate and have ability to type and operate an adding machine. Knowledge of Mapics & M3 or previous experience with Accounts Receivable applications preferred. Proficiency in Microsoft Excel. Must have strong skills working in direct customer contact. Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication.
  
  Attention to detail and ability to manage multiple cases simultaneously.
• Behavioral
  
  Skills:
  
  Strong analytical and problem-solving skills.