Business Operations Manager

Compensation: $60,000 - $75,000 DOE + Performance Bonuses

Reports To:

Company Ownership

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Kiser Arena Specialists is a leader in arena footing consultation, material analysis, arena construction products, and specialty drag equipment serving equine facilities throughout North America.

We are seeking an experienced Business Operations Manager to oversee the administrative, financial, and operational functions of the company while working directly with ownership to support continued growth and operational excellence.

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The Business Operations Manager is responsible for managing the administrative, financial, and operational functions of the company.

This position serves as the operational hub of the company and works directly with ownership to ensure smooth day-to-day business operations.

The successful candidate will oversee accounting, payroll administration, customer service, consulting administration, insurance administration, purchasing, order fulfillment, CRM management, and office operations while helping drive organization, accountability, and efficiency throughout the business.

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This role is a key leadership support position within the company.

The Business Operations Manager is entrusted with many of the functions that keep the business running smoothly and allow ownership to remain focused on customers, growth, and strategic initiatives.

The right candidate will have the opportunity to make a meaningful impact on company operations, customer satisfaction, process improvement, and long-term growth while becoming a trusted partner to ownership.

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• Work directly with company ownership.
• Make a meaningful impact on the business.
• Enjoy a wide variety of responsibilities and challenges.
• Be part of a respected company serving customers throughout North America.
• Help shape the systems and processes that support future growth.
• Join a team that values accountability, initiative, and long-term relationships.

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• Opportunity to work directly with ownership.
• Significant responsibility and autonomy.
• Ability to make a meaningful impact on company operations.
• Varied and engaging work.
• A stable, long-term career opportunity.
• A culture that values initiative, good judgment, and continuous improvement.

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Every day is different, which is one of the things that makes this position rewarding.

A typical day may include:

• Reviewing banking activity and financial transactions.
• Preparing invoices and recording customer payments.
• Responding to customer inquiries and updating the CRM.
• Coordinating consulting agreements and customer scheduling.
• Following up on unpaid invoices and outstanding receivables.
• Managing payroll, insurance, and vendor-related matters.
• Ordering office, shop, and project-related supplies.
• Coordinating parts orders, shipping activities, and customer delivery updates.
• Communicating with customers regarding order and project status.
• Working directly with ownership to prioritize projects and operational needs.
• Identifying opportunities to improve processes, organization, and efficiency.
• Assisting with marketing, website updates, trade show preparation, and special projects.

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• Answer phones and greet customers.
• Manage office and facility vendors.
• Coordinate vehicle inspections, registrations, repairs, and renewals.
• Order office supplies, checks, business cards, and company materials.
• Maintain administrative records and password documentation.
• Coordinate IT support and equipment needs with outside vendors.
• Prepare weekly status reports for ownership.
• Monitor compliance deadlines and corporate filings.

• Coordinate payroll through Quick Books.
• Track PTO balances and employee records.
• Coordinate employee onboarding and background checks.
• Administer employee benefits and renewals.
• Ensure payroll tax filings and deposits are completed accurately and on time.

• Answer customer inquiries and route requests appropriately.
• Enter and maintain leads, prospects, and customer activity in the CRM.
• Upload invoices, notes, and project information into CRM records.
• Provide customers with project, order, and delivery updates.
• Assist ownership in customer communications and follow-up activities.

• Conduct preliminary client intake and information gathering.
• Prepare and manage consulting agreements through Docu Sign.
• Invoice consulting deposits, project fees, travel expenses, material analysis, and shipping costs.
• Track consulting agreement status and payments.
• Coordinate scheduling and calendar management for consulting projects.
• Monitor client payments and reimbursements.

• Coordinate purchasing activities and vendor relationships.
• Obtain quotes and pricing from vendors.
• Create purchasing lists and obtain approvals as required.
• Order office, shop, and project-related supplies.
• Assist…